Senior Manager - Data Governance & Management

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

The Enterprise Data Office (EDO) is part of Enterprise Data Management & Platforms (EDMP), a key component of our Enterprise Technology Services organization. We focus on delivering critical data-related initiatives that accelerate digital transformation at American Express, enhancing the overall customer experience, strengthening our data strategy and practices, and driving our continued growth.

The Enterprise Data Office (EDO)  is seeking a highly motivated Senior Manager to support the Business Unit Data Office (BUDO) and Enterprise Data Office (EDO) in the governance, oversight, and execution of enterprise data management remediation initiatives. This role will be responsible for leading project management activities across a portfolio of data-related remediation plans, ensuring commitments are effectively managed, tracked, and delivered in alignment with regulatory, audit, risk, and enterprise data management requirements.

The successful candidate will partner closely with Business Unit Data Offices, Enterprise Data Office stakeholders, Data Governance teams, Risk Management, Compliance, Technology, and Control Management organizations to drive accountability, monitor progress against remediation milestones, and provide transparency to senior leadership through robust governance and reporting processes.

This role requires a strong project management professional with 5–8 years of experience managing complex cross-functional initiatives within highly regulated environments, preferably in financial services, risk management, data governance, or enterprise transformation programs.

Remediation Governance & Oversight

• Establish and maintain governance processes for Business Unit Data Office (BUDO) and Enterprise Data Office (EDO) remediation plans.
• Provide centralized oversight and challenge of remediation activities to ensure commitments are progressing according to approved timelines and success criteria.
• Monitor remediation milestones, deliverables, dependencies, risks, and issues across multiple business units and enterprise stakeholders.
• Drive accountability for remediation plan execution and escalate risks, delays, and obstacles to appropriate governance forums and senior leadership.
• Ensure remediation activities align with EDO standards, data governance policies, and regulatory expectations.
   

Program & Project Management

• Lead end-to-end project management activities utilizing traditional project management methodologies, including planning, execution, monitoring, and reporting.
• Develop and maintain integrated project plans, milestones, RAID logs, action trackers, and executive dashboards.
• Coordinate cross-functional workstreams spanning Business Unit Data Offices, Enterprise Data Office, Technology, Risk, Compliance, Audit, and Control Management teams.
• Facilitate program governance meetings, working sessions, steering committees, and executive reviews.
• Track program health and provide clear visibility into progress, risks, dependencies, and remediation outcomes.
   

Executive Reporting & Stakeholder Management

• Develop executive-level presentations, status reports, and governance materials for senior leadership and oversight committees.
• Communicate remediation status, key risks, emerging concerns, and mitigation strategies to stakeholders at all organizational levels.
• Build strong partnerships across business, data, risk, compliance, and technology organizations to drive alignment and execution.
• Support responses to internal audit, regulatory examinations, and management reviews through accurate documentation and progress reporting.
   

Risk & Control Management

• Identify, assess, and manage program risks and dependencies that may impact remediation delivery.
• Ensure remediation plans contain measurable outcomes, clear ownership, and sustainable controls.
• Support continuous improvement efforts to strengthen governance, reporting, and remediation management processes across the EDO.

• Bachelor's degree or equivalent experience.
• 5–8 years of experience in project management, program management, remediation management, or governance oversight.
• Demonstrated experience managing large-scale cross-functional initiatives in a complex, matrixed organization.
• Strong experience supporting regulatory, audit, risk, compliance, or enterprise governance programs.
• Proven ability to manage multiple remediation plans and competing priorities simultaneously.
• Exceptional stakeholder management and influencing skills.
• Strong written and verbal communication skills, including executive-level presentation development.
• Advanced analytical, organizational, and problem-solving capabilities.
   

Preferred Qualifications

• Experience supporting Business Unit Data Office (BUDO), Enterprise Data Office (EDO), Data Governance, Data Risk Management, Data Quality, or Enterprise Data Management programs.
• Financial services industry experience strongly preferred.
• Experience managing regulatory commitments, audit findings, matters requiring attention (MRAs), or risk remediation programs.
• PMP certification or equivalent project management certification preferred.
• Experience with governance reporting, issue management, and executive communications.
• Advanced proficiency in Microsoft PowerPoint, Excel, and project management tools.
   

Leadership Competencies

• Demonstrates ownership and accountability for program outcomes.
• Effectively challenges and influences stakeholders to drive remediation progress.
• Builds trusted partnerships across business and enterprise functions.
• Operates with a strong risk and control mindset.
• Communicates clearly and confidently with executive leadership.
• Drives operational excellence and continuous improvement across governance processes.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.