Senior Customer Solutions Manager - Global Financial Services, Financial Services

Are you customer obsessed, fluent in cloud and AI, and ready to help the world's most

sophisticated financial institutions build at unbelievable scale? If so, we want to talk to you.

Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services team. In this highly visible role, you will guide technically advanced AWS customers — from leading banks and insurance companies to capital markets leaders and fintech innovators — along their multi-year journey to cloud and AI adoption.

You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales, Support, Solutions Architecture, and Professional Services, you will translate strategic account initiatives into executable actions — always working backwards from the customer's key milestones

Key job responsibilities
You are encouraged to think big, invent, and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.

Value Realization: You identify and accelerate the customer's realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other innovations.

Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners, and other mechanisms.

Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other frameworks.


A day in the life
Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
Running an Executive Briefing Session to align leadership on cloud business outcomes
Creating and managing a complex business and technology initiative program — navigating risks, roadblocks, and constraints with precision
Coaching a customer's cloud center of excellence through an operational readiness review
Translating customer intelligence into actionable feedback for AWS product and engineering teams
Packaging reusable best practice assets for the broader CSM community to amplify impact at scale

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team
Global Financial Services CSMs are trusted advisors who apply deep experience and industry thought leadership to help some of the world's most complex and regulated organizations realize the transformative value of building in the cloud. Our team is guided by five core tenets:

Customer Influence

CSMs build relationships needed to understand customers, their business context, and strategic goals — proactively guiding and mitigating risks in their cloud journey

Focus on Excellence

We leverage the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact of bringing the best of AWS and partners together.

Overcome Complexity through Agility

CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early.

Have Impact and Grow

We take intentional actions to support each other. We bring our authentic selves, celebrate diverse perspectives, and ensure growth opportunities are available to all.

Guided by Facts and Data

We rely on fact-based results and data, contextualized through our expertise to inform priorities and influence AWS services and industry solution opportunities

Basic qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.