As a Sr. IT Customer Support Supervisor at Honeywell Aerospace, you will play a key role in ensuring the smooth operation of our IT support services, with a primary focus on elevating the customer experience. You will be responsible for guiding, mentoring, and inspiring your team, driving them to exceed customer expectations and uphold our commitment to excellence.
You will report directly to our Sr Director IT and you’ll work out of our Phoenix, AZ location on a Hybrid work schedule, following the initial 90 days of on-site work.
In this role, you will be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top tier service, enhance customer satisfaction, and strengthen our relationships with internal clients. Your decisions and strategies will resonate across our global operations, ensuring that technology remains an enabler, not a hurdle.
By joining us in this essential position, you will be at the forefront of advancing our commitment to customer centric support, excellence and setting new standards in the world of IT services. Your leadership will help shape a future where every interaction reflects Honeywell Aerospace’s unwavering dedication to customer success.
Key Responsibilities
- Lead and manage a team of IT support professionals, providing guidance, coaching, and support.
- Ensure timely resolution of technical issues and deliver excellent customer service.
- Collaborate with cross functional teams to identify and implement process improvements.
- Monitor and analyze support metrics to identify trends and areas for improvement.
- Act as an escalation point for complex technical issues, providing expert assistance.
- Manage team workload and prioritize tasks effectively.
US PERSON REQUIREMENT
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
YOU MUST HAVE
- Minimum 2 years of experience in IT support or an IT related field.
- Minimum 2 years in a managerial role.
- Minimum 2 years of work experience with IT systems – preferably Service Now, Azure, NextThink or other related IT systems.
WE VALUE
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Exceptional problem solving and critical thinking skills.
- Ability to prioritize and delegate tasks effectively.
Benefits:
Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:
- Employer-subsidized medical, dental, vision and life insurance
- Short-term and long-term disability coverage
- 401(k) match, flexible spending accounts and health savings accounts
- Employee assistance program and educational assistance
- Parental leave and 12 paid holidays
- Paid time off for vacation, personal and sick time
Explore your benefits: https://honeywellaerospacebenefits.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
About us:
Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.
Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.
Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.
Every horizon. Every mission. Every day.