About the Role:
Redpanda is looking for a people-oriented third Information Technology Engineer, with an emphasis on the “Engineer”. We believe that an engineering and AI-forward approach is a benefit to most technical challenges and we’re looking to hire someone that feels the same. While strong technical skills are highly valuable, being able to take those skills and turn them into automated processes is where we see the difference between good and great. Join our Redpanda IT team and help us scale our operations globally.
You Will:
Drive frontline support - triage and resolve remote end-user issues
Support security and compliance efforts by owning detection and response across our security stack, including CrowdStrike, Bitdefender, Kolide, Okta, 1Password, and Abnormal
Own new hire onboarding and hardware asset lifecycles
Manage Zoom Room AV systems and printer infrastructure across office locations
Support MDM operations, rollouts, and migrations across JumpCloud, Iru/Kandji, InTune, and Landscape
Maintain and troubleshoot collaboration and AI tools including Zoom, Slack, Google Workspace, O365/Teams, Atlassian, Claude, and ChatGPT
Share responsibility with the IT team for offboarding, asset management and device deployment
Explore and opportunistically leverage AI to improve operations, workforce IT experiences, and to scale up your own impact
Create documentation/content for end-user guidance
Organize and document your work for coordination within the IT team
You Have:
2-4+ years of experience in a systems administrator or IT engineer role
Prior experience in an IT specialist, helpdesk, or desktop support role
Hands-on experience with a variety of MDM platforms - Kandji, InTune, or JumpCloud preferred
Experience with identity and access management, especially Okta
Experience working a helpdesk queue and owning tickets end-to-end
Experience configuring, troubleshooting, and managing collaboration tools including Slack, Google Workspace, Microsoft Teams, and Zoom
Experience managing and troubleshooting macOS, Windows, and Linux devices - Ubuntu and Fedora preferred
Experience configuring and monitoring endpoint security tools
Ability to work autonomously in a fully distributed environment, including support for onboarding, offboarding, and asset management
Excellent written and oral communication skills
Please highlight if applicable to you:
Experience writing scripts to automate IT processes (Python, Bash/Zsh, PowerShell, etc.)
Experience with Linux device management
Experience with a variety of MDM's
Experience with CrowdStrike Falcon or similar EDR platforms
Familiarity with Kolide or other device trust and compliance tools
Exposure to GRC or compliance programs (SOC 2, ISO 27001)
Experience supporting a distributed or remote-first workforce
Experience working in public clouds (AWS, GCP, Azure)
Stays informed on developments in AI and is enthusiastic about adopting new technologies
U.S. base salary range for this role is $98,000-$115,000.Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.