Front Office Supervisor - Hilton San Francisco Union Square

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Hilton San Francisco Union Square is seeking a Front Office Supervisor.  As one of the tallest buildings in the city, this historic yet innovative 3-tower hotel has 1,921 rooms, 134,500 square feet of banquet space, and 4 food and beverage outlets. Located in the heart of San Francisco, the Hilton San Francisco Union Square is in the middle of everywhere you want to go! World class shopping in Union Square, the Historic Cable Cars Chinatown and Moscone Center are just steps away from the largest hotel on the West Coast.

Join an incredible team and be part of the Hilton family! Enjoy outstanding benefits, including career growth and development opportunities, along with exclusive discounted hotel stays for you and your family across the globe.

The ideal candidate will possess: minimum one year front office supervisor experience, proficiency with On-Q, full service hotel experience is highly preferred.

Shift Pattern:  Full availability, including overnight shifts, weekends and holidays are required.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
 

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.