After-Sales Regional Manager (Northeast USA)

Skip to main content After-Sales Regional Manager (Northeast USA) Ecorobotix New York, United States Apply After-Sales Regional Manager (Northeast USA) Ecorobotix New York, United States 1 day ago Be among the first 25 applicants See who Ecorobotix has hired for this role Apply Save Report this job Ecorobotix provided pay range This range is provided by Ecorobotix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $110,000.00/yr Direct message the job poster from Ecorobotix Jordan Carney Jordan Carney Talent Acquisition Partner at Ecorobotix LocationCandidates located anywhere in the Northeastern United States.About the JobEcorobotix Inc. creates innovative robotic solutions that reduce the negative ecological impact of modern agriculture. We have developed an AI-based ultra-high precision spot spraying technology that drastically reduces the amount of chemicals used in crop fields while keeping costs competitive. The technology is currently deployed on our tractor-towed ARA machine. By joining our talented and dynamic team, you will contribute to a more sustainable, environment-friendly agriculture in an innovative scale-up at the cutting edge of technology. We are a revolutionary organization with a great work environment that supports creativity through self-motivation.General Objective of the RoleAs a member of the Ecorobotix Inc. team, the After-Sales Manager must be self-motivated with a preferred bachelor’s degree in Microengineering, Computer Science, Automation, Electronics, or the equivalent. The primary goal is he or she will become the strategic communication point between dealers and Ecorobotix Inc. You will be relied upon to give field feedback and exercise discretion and independent judgment directly related to the after-sales management of our dealer network. You must feel comfortable presenting and training in front of large and diverse audiences.Reporting Lines & InteractionsThis role reports directly to the Sales Manager. Internally, close collaboration with other members of the after-sales team and other teams of Ecorobotix Inc is required. Externally, interaction with dealers, farmers, partners, associations, trade shows, Agronomist and CCA’s among others is required.Key ResponsibilitiesDeliver a world-class after-sales support experience to our dealers by providing training and development and professional answers to technical questions.Provide dealer training of L1 and L2 troubleshooting and repairs.Develop and manage long-lasting relationships with dealers and end users.Ensure diagnosis and technical support over diverse areas of expertise: control software, hardware, mechanics, and field applications.Manage dealer warranty claims to uphold overall satisfaction.Collaborate internally with other departments of Ecorobotix Inc. to ensure continuous improvement of our products, services, and workflows.Assist in creating support and troubleshooting technical documentation for both internal and external use.Continuous learning on products evolution and troubleshooting procedures.Available to travel domestically and internationally.QualificationsBachelor's degree in...