The primary function of this role is to deliver exceptional customer service by efficiently processing claims and resolving issues with the highest level of professionalism. A solution-oriented approach is essential, ensuring that customer problems are addressed promptly and effectively.
Key Responsibilities
- Candidate must present a professional, personable, and positive image
- Candidate must possess excellent customer service and communication skills
- Must be able to multi-task effectively
- Meet daily personal/team qualitative and quantitative targets, achieving all service, productivity, and quality objectives
- Must be able to receive, review, and process email reports regarding losses incurred by a client’s customer
- Notifies Manager regarding staff absences/tardiness; updates and informs other necessary parties of the same and related information
- Must be able to pass background check
- Must be flexible to work additional hours during high volume times (CAT), when there is peak demand
- Must be available to work non-traditional shifts
Skills, Knowledge & Expertise
- Previous insurance experience
- Previous experience in a call center or customer support role
- Able to speak additional languages (Spanish, French, etc.)
- Input new claims transmitted via fax and email
- Disseminate all electronic mail from the company’s inbox appropriately
- May assist other departments with various tasks with prior approval from the ClaimCare Manager