Principal Engineer — Product & Application Security

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Principal Engineer — Product & Application SecurityFull-timeCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.Fresh vision. Real impact. Come build it with us.Job DescriptionWe are looking for a Principal Engineer — Product & Application Security to be the top technical authority for how Freshworks builds secure software. As an IC6 Principal, you set the multi-year security technical vision for our products and platform, make the calls on our hardest security-architecture problems, and are the person the company relies on when the stakes are highest — across a multi-tenant SaaS estate serving 72,000+ customer accounts and hundreds of integrations.As Freshworks evolves from a suite of service products into an AI-first system of business intelligence — with autonomous agents, a Knowledge and Context Graph, and a growing agentic surface — the security bar must rise with it. This role goes beyond leading individual reviews and remediations: you define the secure-by-design paradigms, reference architectures, and organization-wide standards that determine how thousands of engineers ship, and you drive the strategic bets (AI/agent security, supply-chain integrity, zero-trust data protection) that keep Freshworks ahead of the threat curve.You will operate as a company-wide force multiplier — writing code and reference implementations, setting technical direction that outlives any single project, mentoring Staff and Senior Staff security engineers, and partnering directly with VP Engineering, the CISO organization, and product leadership to make security a durable competitive advantage.Key ResponsibilitiesSecurity Technical Vision & StrategyOwn the multi-year technical vision and architecture strategy for product and application security across all Freshworks products (Freshdesk, Freshservice, and the shared Platform), and drive alignment on it across engineering and the CISO organizationDefine the secure-by-design reference architectures, paradigms, and organization-wide standards (authN/authZ, tenant isolation, data protection, secrets, API security) that thousands of engineers build againstSet the strategic security agenda for the AI-first platform — securing the AI Agent Platform, Knowledge/Context Graph, and agentic workflows — anticipating threat classes before they reach productionAct as the final technical decision-maker and tie-breaker on the hardest, highest-risk security-architecture trade-offsProduct & Application Security EngineeringLead threat modeling and security design reviews for the most critical, cross-cutting, and highest-risk systems — including identity and access, the integrations/connector framework (300+ apps), and the agent runtimeSet the standard for secure code review, manual and AI-assisted penetration testing, and vulnerability analysis; drive root-cause remediation strategies that eliminate whole vulnerability classes across the estate, not one bug at a timeArchitect and...