Manager - Enterprise Agentic Search Engineering
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.
As the Manager of Enterprise Agentic Search Engineering, you will play a key role in operationalizing and advancing American Express’s enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search, you will help drive the evolution of our approach to discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems.
Why This Role Matters
The Manager, Enterprise Agentic Search Engineering, plays a pivotal role in shaping how customers discover, understand, and interact with the American Express brand in an AI-first landscape. This role turns strategy into reality—building the foundations, frameworks, and tooling that empower teams around the world to succeed in next-generation Search.
- Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.
- Partner with Technology and Product teams to evaluate, test, and scale emerging AI-powered search capabilities, automation opportunities, and agentic experiences.
- Design and lead experiments that assess how AI-driven search, answer engines, and agentic workflows impact discoverability, engagement, and business outcomes.
- Prototype and evaluate new AI-enabled workflows, tools, and processes that improve the efficiency and effectiveness of enterprise Search programs.
- Identify opportunities to leverage AI, automation, and emerging technologies to improve Search performance, content discoverability, and customer journeys.
- Translate technical findings into actionable business recommendations and scalable frameworks for adoption across markets and business units.
- Serve as an internal expert on AI-search experimentation, helping teams understand emerging capabilities and their practical applications.
- Translate enterprise-level priorities into actionable workstreams, frameworks, and toolkits for global teams. Lead planning, coordination, and tracking of multi-workstream program.
- Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines.
- Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity).
4–6+ years of experience in SEO, digital marketing, marketing technology, or related domains
Understanding of modern search transformation, including AI-driven search, answer engines, conversational agents, multimodal discovery, and emerging agentic experiences.
Hands-on experience experimenting with AI tools, automation, workflows, prompt engineering, APIs, or emerging marketing technologies strongly preferred.
Demonstrated ability to evaluate new technologies, run structured experiments, and translate findings into business recommendations.
Strong program management and project management skills with experience leading cross-functional initiatives.
Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks and business recommendations.
Comfort operating in fast-paced, ambiguous environments with rapidly evolving technologies.
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.