Lead Architect

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Lead ArchitectFull-timeDepartment: ArchitectureDept: ArchitectureDivision: EngineeringCompany DescriptionNexthink is the leader in digital employee experience (DEX) management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 25 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.With over 20 years of product innovation, we're now in the most exciting chapter of our journey: becoming an AI-native company. The architecture decisions being made right now will define Nexthink's next decade. That's where you come in. Job DescriptionWe're looking for a Lead Architect to own the architectural direction of the Nexthink Platform. This is a hands-on, high-influence role, reporting directly to the CTO, and responsible for setting the vision, driving technical decisions, and shaping how AI, cloud, and data architecture come together across the product. You'll lead a team of six senior architects based across Europe and work closely with Engineering, Product, and Executive leadership to define how Nexthink's platform evolves. Your technical depth, clear communication, and ability to earn trust across a strong, opinionated engineering organization will ensure success. If you're the kind of architect who wants to be close to the work, have a clear point of view, and wants to build something that truly matters, this is the role for you. What you will do: Define and drive Nexthink's architecture roadmap, setting direction across scale, resilience, AI integration, and platform evolution Be a hands-on contributor: own specific architectural domains personally and drive them through to production Work closely with Product and Engineering leadership to align architecture decisions with the product roadmap and business objectives Build a coherent, high-performing architecture team from a strong group of senior individual contributors, creating shared practices, architectural forums, and a culture of technical excellence Communicate architectural vision clearly to technical and non-technical stakeholders, including the CEO and CPO Evaluate emerging technologies, especially AI and machine learning infrastructure, and make principled decisions about what belongs in the platform and when Serve as a technical authority across the organization, advising engineering teams on design decisions, patterns, and trade-offs  QualificationsExperience & Background 10+ years of hands-on software architecture experience in product-based engineering environments  A proven track record of designing and delivering large-scale, high-performance, cloud-native platforms to production Deep expertise in cloud-native architecture, including microservices, distributed systems and high-volume data pipelines. AWS, Azure, or GCP experience is desirable, but we care about depth of thinking more than the specific cloud technology Meaningful exposure to AI and Machine Learning in the last two years, whether through building, integrating or actively shaping architectural direction  Background in high-growth SaaS or product companies with a strong understanding of what it means to ship, scale, and iterate under real constraints Experience at Director, Senior Director, or VP level, or as a Staff/Principal Architect with equivalent scope How You Work You're fluent in both technical and business language, able to go deep on architecture in one conversation and discuss business impact in the next A leader who influences through credibility rather than authority, earning...