Field Service Technician II - IM Regional Operations

Role responsibilities

The Field Service Technician II is responsible for maintaining computer systems and providing user support to healthcare professionals. This includes troubleshooting issues, installing software, and ensuring operational support for the end user community.

Requirements

An associate degree in Information Technology or a related field is preferred, along with 2-3 years of experience in desktop support, particularly in healthcare IT. Knowledge of medical software applications and familiarity with HIPAA regulations are also important.

Key skills

Technical Support, Troubleshooting, Customer Service, Installation, Configuration, Software Applications, Network Connectivity, Documentation, Teamwork, Problem Solving, Communication, Time Management, Active Directory, Healthcare IT, EHR, PACS

Keywords

Field Service Technician, Technical Support, Troubleshooting, Healthcare IT, Desktop Support, EHR, PACS, Active Directory, Network Connectivity, Documentation, Customer Service, Software Installation, Configuration, HIPAA, ITIL, Telecommunication Systems, Inventory Management