Customer Service Representative

ESSENTIAL JOB FUNCTIONS: 1. Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control. 2. Works to ensure all orders received are entered into the ERP by order cut-off time. 3. Can handle basic level of complexity in orders (Domestic) 4. Can follow and request amendments of work instructions 5. Positive influence on the team and being responsible to arrange backup in case of holiday leave. 6. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. 7. Identifies customer issues that need to be escalated to management in a timely fashion. 8. Develops and reviews correspondence and documentation as appropriate regarding interaction with