This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in India.
This role offers an opportunity to support businesses using advanced messaging technologies and API-driven communication solutions.
You will work at the intersection of customer success, technical troubleshooting, and business messaging innovation.
The position focuses on resolving complex technical issues, guiding partners, and ensuring a seamless customer experience.
You will collaborate with support, onboarding, and commercial teams while working with global clients and technology partners.
This remote role provides the opportunity to contribute to a fast-moving technology environment with international exposure.
The ideal candidate will combine strong technical foundations, problem-solving abilities, and a customer-first mindset to deliver high-quality support.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in India.
This role offers an opportunity to support businesses using advanced messaging technologies and API-driven communication solutions.
You will work at the intersection of customer success, technical troubleshooting, and business messaging innovation.
The position focuses on resolving complex technical issues, guiding partners, and ensuring a seamless customer experience.
You will collaborate with support, onboarding, and commercial teams while working with global clients and technology partners.
This remote role provides the opportunity to contribute to a fast-moving technology environment with international exposure.
The ideal candidate will combine strong technical foundations, problem-solving abilities, and a customer-first mindset to deliver high-quality support.
Accountabilities:
- Provide technical customer support through multiple channels, including tickets, chat, email, and online meetings.
- Investigate, troubleshoot, and resolve technical issues related to messaging platforms, APIs, integrations, and customer configurations.
- Collaborate with advanced support teams to identify solutions for complex customer problems.
- Guide partners and clients through messaging ecosystems and technical implementation processes.
- Support customers using WhatsApp Business API and related communication technologies.
- Communicate effectively with technology partners and external stakeholders when resolving platform-related issues.
- Work closely with onboarding and commercial teams to improve customer experience and adoption.
- Document technical solutions, recurring issues, and troubleshooting processes to improve support efficiency.
- Manage multiple customer requests while maintaining accuracy, responsiveness, and service quality.
- Continuously improve technical knowledge and stay updated on relevant platform developments.
- 3–4 years of experience in technical support, customer support engineering, or similar technology-focused roles.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field preferred.
- Strong understanding of web technologies including HTML, JavaScript, CSS, APIs, and modern web concepts.
- Hands-on experience working with REST APIs and Webhooks.
- Good understanding of technical fundamentals, troubleshooting methodologies, and helpdesk platforms.
- Experience diagnosing and resolving customer-facing technical issues.
- Strong analytical and problem-solving abilities with a structured approach to troubleshooting.
- Excellent communication skills, including active listening and the ability to explain technical concepts clearly.
- Customer-focused mindset with empathy and patience when assisting users.
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Professional English proficiency (C1+) and fluency in at least one additional language.
- Experience with WhatsApp Business API, Meta Graph API, SQL, JavaScript, Python, React, or monitoring tools such as Grafana is a plus.
- Experience with people management or mentoring is an advantage.
- Competitive compensation ranging from approximately $15,000 to $24,000 per year, depending on experience and role fit.
- Fully remote work flexibility with the ability to work from anywhere.
- Opportunity to contribute to the growth of a global business messaging technology environment.
- Collaboration with experienced technology professionals and international teams.
- Exposure to innovative communication platforms, APIs, and modern engineering practices.
- Opportunity for continuous learning, professional development, and skill growth.
- Dynamic work environment focused on ownership, autonomy, and impact.
- Flexible contract-based working arrangement.
The Technical Support Specialist will provide expert assistance to customers and partners by troubleshooting technical challenges, supporting API integrations, and ensuring smooth adoption of messaging solutions. The role requires strong collaboration skills, technical curiosity, and the ability to manage customer issues efficiently.
Requirements:
The ideal candidate will have experience in technical support environments, strong web technology knowledge, and excellent communication skills to support a global customer base.