Membership Supervisor - Waldorf Astoria Monarch Beach Resort and Club

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Membership Supervisor, you’re not just overseeing and supporting daily property memberships – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

 

• Offer assistance and information to Members and potential new Members by providing information about membership offerings, benefits, activities, spa services and other resort information, while meeting Forbes 5 Star and AAA 5 Diamond Standards.
• Serve as the primary contact for member inquiries, ensuring timely and professional responses.
• Coordinate and assist with overseeing member onboarding processes, including welcome communications and orientation.
• Generate reports on membership statistics, revenue, and engagement trends.
•  Will be in front of our Members and guests 100% of the time—with regular personal and telephone interactions.
• Administrative duties to include supporting the Membership sales team in processing of new Members, renewals, cancellations, other changes or conversions to Membership status, and maintaining collateral and orientation documents.
• Assist with maintaining accurate reporting of all revenue-generating and non-revenue-generating Membership changes.
• Answer questions regarding Membership benefits, and/or help promote resort amenities by making arrangements for dining, entertainment, sports events, recreation, health and beauty services, child care, and other services at the resort.  Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein.
• Assist with planning, promoting, and executing regular Member programming, including social events and events that introduce Membership to residents in our surrounding community.
• Assist with maintaining Right Start program – with 30/60 day follow up for new Members to ensure satisfaction and engagement.
• Maintain Club web site and work with resort department heads to create regular email newsletters to promote resort events, amenities, and news to Club Members.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.