This is the communication link between the guest and the Room Service Department.
Courteous and careful attention to details are essential to good telephone manners. Help the guest to select the tastiest dishes on the menu while increasing the profitability of the Room Service Department. Good salesmanship to help the guest order what he really wants.
To be completely familiar with all items contained in the Room Service food and beverage menu.
To address the guest by name by looking at the telephone panel.
To be clear and concise when communicating on the phone.
To be organized and establish, through training, correct procedures in the formulation of the Room Service request.
To enquire in advance the daily specials, Soup du Jour, vegetables, other special, etc.
To give special attention to the VIP guest and to provide anything concerning food and beverage items, and inform the Captain/Headwaiter about the matter.
To coordinate any special delivery by the Room Service Department.
To recommend the other promotions featured in the hotel.
To carry out any other duties as and when required by the Assistant Room Service Manager.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High school diploma or equivalent; hospitality training is a plus
- Proven experience in a similar role in a hotel
- Excellent communication, grooming, and interpersonal skills
- Fluent in English; additional languages are an advantage
- Friendly, professional, and guest-focused
- Able to work flexible shifts