Role Overview

Wolters Kluwer is seeking an experienced Account & Relationship Management Executive to manage and develop a portfolio of clients using our ESG Audit & Assurance solutions. This is a client-facing role focused on building trusted relationships, driving account growth, and ensuring customers maximise the value of our audit, risk, and assurance solutions. Working closely with customers and internal teams, you will act as the primary point of contact throughout the customer lifecycle, supporting renewals, identifying growth opportunities, and delivering an exceptional client experience.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders across assigned customer accounts.
• Serve as the primary point of contact for client enquiries, issues, and escalations.
• Proactively identify opportunities to expand existing accounts through upselling and cross-selling.
• Lead renewal discussions and support commercial negotiations to maximise customer retention.
• Conduct regular business reviews to understand client objectives and ensure they are achieving value from our solutions.
• Partner with Sales, Customer Success, Professional Services, and Product teams to deliver a seamless customer experience.
• Maintain accurate CRM records, sales pipeline, and account forecasts.
• Monitor customer health, identify potential risks, and implement retention strategies.

Skills & Experience

• Proven experience in Account Management, Customer Success, Client Relationship Management, or a similar customer-facing role within a software (SaaS) environment.
• Essential experience working with Audit, Risk, Compliance, GRC, ESG, or Internal Audit software solutions. Candidates should have a strong understanding of how these solutions support governance, audit, risk, and regulatory processes.
• Demonstrated success managing enterprise customer relationships, renewals, and account growth.
• Strong relationship-building, communication, negotiation, and stakeholder management skills.
• Commercially minded, with a track record of identifying upsell and cross-sell opportunities.
• Experience using CRM systems to manage customer accounts, pipeline, and forecasting.
• Strong organisational, analytical, and problem-solving skills.

What Success Looks Like

• High levels of customer satisfaction and retention.
• Growth in revenue through successful renewals, upselling, and cross-selling.
• Strong customer engagement and adoption of Wolters Kluwer's Audit, Risk, and Compliance solutions.
• Accurate forecasting and effective pipeline management.
• Long-term customer partnerships built on trust and delivering measurable business value.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.