ServiceNow Developer (App Engine Suite)

**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** * Design and configure ServiceNow solutions * Develop catalog items, workflows, forms, and portals * Build case management workflows * Enable omni-channel support (portal, chatbot, email) * Integrate ServiceNow with enterprise systems using APIs * Automate service processes to improve efficiency * Gather and translate business requirements into solutions * Support testing, deployment, and troubleshooting * Monitor performance and recommend improvements **Required technical and professional expertise** Technical Skills: * Experience with ServiceNow platform * Knowledge of ITSM, HRSD, or CSM modules * Proficiency in JavaScript and scripting * Experience with REST/SOAP APIs * Familiarity with workflow automation Functional Skills: * Understanding of ITIL processes * Experience in service desk or shared services * Ability to design user-centric service journeys Soft Skills: * Strong communication and stakeholder management * Problem-solving mindset * Ability to work in cross-functional teams * Focus on user experience **Preferred technical and professional experience** * ServiceNow certifications (CSA, CIS-ITSM, CIS-HRSD) * Experience in large enterprise/public sector * Knowledge of Agile or DevOps * Exposure to ServiceNow Virtual Agent/chatbot * Candidates should be able to meet project-specific requirements, including eligibility to work on projects with potential security or regulatory constraints IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.