Senior Client Executive, GAM
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Executive, GAM based in the United States.
This role offers the opportunity to manage strategic global enterprise accounts and drive long-term customer success within a technology-focused environment.
You will serve as a trusted advisor to complex organizations, helping customers maximize the value of their solutions while strengthening partnerships.
As a senior client leader, you will influence retention, renewals, adoption, and expansion strategies across multinational customer portfolios.
The position combines customer success leadership, commercial strategy, executive relationship management, and cross-functional collaboration.
You will work closely with sales, product, services, and support teams to deliver measurable outcomes and exceptional customer experiences.
This is an opportunity for an experienced enterprise professional to shape customer strategies and contribute to business growth at a global scale.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Executive, GAM based in the United States.
This role offers the opportunity to manage strategic global enterprise accounts and drive long-term customer success within a technology-focused environment.
You will serve as a trusted advisor to complex organizations, helping customers maximize the value of their solutions while strengthening partnerships.
As a senior client leader, you will influence retention, renewals, adoption, and expansion strategies across multinational customer portfolios.
The position combines customer success leadership, commercial strategy, executive relationship management, and cross-functional collaboration.
You will work closely with sales, product, services, and support teams to deliver measurable outcomes and exceptional customer experiences.
This is an opportunity for an experienced enterprise professional to shape customer strategies and contribute to business growth at a global scale.
Accountabilities:
- Manage complex global enterprise accounts as the primary post-sale owner of customer success and business outcomes.
- Develop customer success plans aligned with client objectives, adoption goals, value realization, and long-term retention strategies.
- Lead large-scale customer onboarding, implementation, and deployment initiatives to accelerate time-to-value.
- Create and execute account strategies that support retention, renewals, and future expansion opportunities.
- Build strong relationships with customer stakeholders across business, legal, operational, and technical teams.
- Act as a strategic advisor by understanding customer priorities and recommending solutions that increase business impact.
- Monitor customer health, identify risks, and coordinate cross-functional resources to address challenges proactively.
- Analyze solution adoption and maturity levels while providing recommendations to improve customer value.
- Lead customer business reviews, executive discussions, and value conversations that demonstrate impact and strengthen partnerships.
- Support renewal forecasting, risk management, and expansion readiness through accurate reporting and actionable insights.
- Navigate complex customer, contractual, and organizational challenges using strong enterprise-level judgment.
- Mentor team members by sharing knowledge, coaching peers, and promoting best practices.
- Participate in strategic initiatives and cross-functional programs that improve customer outcomes.
- Bachelor’s degree in Business, Finance, Communications, Law, Accounting, or a related field.
- Juris Doctorate degree strongly preferred.
- 8–12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or similar customer-facing roles within SaaS or technology environments.
- Proven experience managing strategic enterprise customers and complex retention or growth initiatives.
- Experience supporting global organizations and working within matrixed, cross-functional environments.
- Strong understanding of enterprise software deployments, adoption strategies, and customer value realization.
- Ability to develop and execute customer success strategies that support business objectives.
- Excellent executive communication, relationship-building, negotiation, and influencing skills.
- Strong analytical abilities with experience using customer insights to drive decisions.
- Ability to travel as needed.
- Experience working with legal, compliance, or professional services organizations is a plus.
- Target total cash compensation range of $147,000 - $273,000 USD, depending on location, skills, experience, and internal equity.
- Flexible work arrangements designed to support work-life balance, including opportunities to work remotely.
- Comprehensive health, dental, vision, disability, and life insurance coverage.
- Competitive 401(k) retirement plan with company matching.
- Flexible vacation, paid sick time, paid holidays, and company-wide mental health days.
- Parental leave and additional wellbeing programs.
- Tuition reimbursement and professional development opportunities.
- Access to learning programs focused on continuous growth and future-ready skills.
- Employee assistance programs and resources supporting mental, physical, and financial wellbeing.
- Volunteer opportunities and initiatives supporting social impact and community engagement.
- Inclusive workplace culture focused on collaboration, innovation, and belonging.
As a Senior Client Executive, you will own post-sale customer outcomes for a portfolio of strategic enterprise accounts, ensuring customers achieve measurable value from their technology investments. You will build trusted relationships, lead success strategies, and coordinate internal teams to drive retention, adoption, and growth.
Requirements:
The ideal candidate is an experienced customer success or enterprise account professional with a strong background in technology, SaaS, or consulting environments. You should have excellent business acumen, executive communication skills, and the ability to manage complex global relationships.
Benefits:
This remote full-time position offers competitive compensation, comprehensive benefits, and opportunities for professional growth.