Deployment Strategist

Deployment Strategist LocationBerlinEmployment TypeFull timeLocation TypeOn-siteDepartmentCustomer OperationsCompensation€75K – €110Kabout usEvery 10 minutes, 18 million conversations happen between businesses and consumers around the world.For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses.AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years.At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it.We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture.Check out our principles to see how we work.about the roleAs Deployment Strategist you own end-to-end deployment for a portfolio of telli customers. You lead complex, high-stakes implementations from signature to first production call, bringing customers live fast and setting them up to succeed as telli scales.Once sales closes a customer, you take over. You scope the use case, build and tune the voice agent, handle telephony and integrations, run UAT with the customer, and drive them to first production call. Your main goal is to get customers to a well implemented Voice Agent setup covering their usecase, showing them the value of automated call operations.You also build the systems and playbooks that make deployments faster and more repeatable as the customer base grows.You own a portfolio of deployments and a target on time-to-value and pilot conversion, working alongside product, engineering, sales, and success as telli scales to €10M ARR by end of 2026.what you'll doPilot Ownership & Commercial SuccessOwn dedicated accounts during pilot phase and drive clear commercial outcomes (pilot conversion rate and revenue)Manage pilot projects end-to-end, ensuring all stakeholders are aligned and on trackIdentify expansion opportunities and execute upsells during pilot phaseAct as trusted advisor to customers and help shape their AI strategiesAgent Development & DeploymentPartner directly with engineering and customers to build, design, and refine AI agents that handle thousands of customer conversations dailyTrack agent performance against key success criteria and continuously improveDebug technical issues and provide hands-on support during pilot phaseSystem Integration & Technical ImplementationOwn end-to-end integration of telli agents into customers' tech stack (CRMs, dialers, calendars, ticketing systems), from scoping and architecture to shipping and maintenancePartner with customer IT and engineering teams to align on data flows, authentication, and security/compliance requirementsBuild custom function tools and webhooks that connect agents to customer backend systemsTroubleshoot integration issues during pilot and production, and document setups so customers can operate independentlyProcess & Customer EnablementBuild, maintain, and improve workflows for...