Senior Customer Success Manager

Skip to main content Senior Customer Success Manager Brainfish San Francisco, CA Apply Senior Customer Success Manager Brainfish San Francisco, CA 3 days ago Over 200 applicants See who Brainfish has hired for this role Apply Save Report this job Use AI to assess how you fit Get AI-powered advice on this job and more exclusive features. Am I a good fit for this job? Tailor my resume Sign in to access AI-powered advices Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to evaluate your skills Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to tailor your resume Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Senior Customer Success Manager (Remote, West Coast US)About BrainfishBrainfish builds AI support agents designed for complex B2B enterprise and growth businesses. Our agents resolve tickets across every channel: chat, email, Slack, Zendesk, help centres, grounded in each customer's real product knowledge, personalized by account, role, and plan. We're not building a chatbot layer. We're replacing the entire support workflow with something that actually works, and we have the metrics to prove it.The OpportunityThis is a foundational hire. You'll own our most important customer accounts and, for the right person, grow into leading the Customer Success function as we scale. Alongside our CEO, you'll own the CS strategy and performance from day one.What You’ll OwnA portfolio of US-based enterprise and growth-stage accounts, end to end: onboarding, health, renewals, and expansionThe CS strategy, tooling, and operating rhythm as you grow into the functionRetention and net revenue retention targets: you'll own the numberThe relationship between customer insight and product direction: you'll be our clearest voice on what customers need nextQBRs, executive relationships, and the commercial conversations that come with themCS infrastructure: building workflows,...