Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Sales Administrator has basic relevant experience and typically operates in larger operational environments where there is enough work for two levels of sales administration.
This role acts as a support function to the sales team and assists members of the sales force by performing components of sales order related administration, for example, quote to cash process.Key Responsibilities:
- Influences the price and margin. Understand the quotation, contract template and know how to do a draft quotation, contract.
- Supports capacity provided on general sales related documentation through receiving, labelling, sorting, filing and distributing as is required.
- Captures data and maintains systems as is required by the sales process and sales team.
- And with the scope of contract renewal, request to:
- Developing knowledge and understanding of contract renewals.
- Understands the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximize the chances of securing the renewal.
- Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favorable renewal quote / proposal.
- Maximizes upselling opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients.
- If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
- Exercises business decision on margins and commercial terms like payment terms in line with company’s commercial policy.
- In a client facing role, will secure the renewal order from client and will liaise with internal teams to ensure order is onboard accurately.
- Upon clients’ issuance of renewal order, ensures clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy.
- Ensures all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate.
- Perform any other related task as required.
- Highly detail-oriented, organized, and reliable, with a strong commitment to quality.
- Able to perform effectively in a fast-paced environment while managing priorities efficiently.
- Strong analytical and problem-solving skills, with sound judgment to improve work processes.
- Effective verbal and written communication skills.
- Service-oriented, proactive, and positive in approach.
- Able to work both independently and collaboratively across teams.
- Capable of building strong relationships with internal and external stakeholders.
- Good understanding of business needs, with a focus on delivering high-quality support and client satisfaction.
- Familiarity with sales processes, tools, and methodologies is an advantage.
- Developing knowledge of relevant systems and portals.
- Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Bachelor’s degree or equivalent in Sales, Finance or a related field.
- 2 years of experience in Sales Admin, Sales Assistant
- Moderate level of demonstrable experience in a similar role, preferably gained within a global IT organization.
- Moderate level of demonstrable experience in costing and quoting for services renewal.
- Moderate level of demonstrable order booking processes experience – Quote to Order / Order to Cash.
- Solid administration experience, particularly quote to cash processes.
- Solid experience managing work processes.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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