Senior Software Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Software EngineerFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionThe ITOM Cloud Services team at ServiceNow builds scalable, multi-tenant services on Kubernetes to help IT teams discover and manage their infrastructure and provide a seamless digital end-user experience. Our services has a strong emphasis on high-scale and high-performance engineering. We operate under a DevOps model and team is spread in US & India.  In addition to core infrastructure services, the team contributes to agentic AI initiatives and uses tools like ClaudeCode, Devin to accelerate development. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.Role can be in Santa Clara or San Diego, CAWhat you get to do in this role: Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing.Design, build, deploy, and manage highly available and performant services using Kubernetes, microservices multi tenant architectureCollaborate with product owners to understand requirements and own your code from design through implementation, testing, and delivery.Develop software that is extensible and customizable to meet diverse customer needs.Contribute to the design and implementation of new products and features, while enhancing existing services. Mentor other engineers and help foster a strong, customer-focused culture.QualificationsTo be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.3 plus+ years of experience with Golang or Java.  Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred.Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerationsAnalytical and design skillsWorking knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and...