Sales Operations (Quality, Audit & Compliance Lead)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Sales Operations (Quality, Audit & Compliance Lead)Full-timeDepartment: Sales OperationsDept: Sales OperationsDivision: General AdministrationCompany DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #Li-HybridJob DescriptionResponsible for designing and running quality assurance and compliance programs across the sales operations to ensure process adherence, accurate data, regulatory compliance, and continuous improvement. The role combines audit planning, data analysis, controls testing, training, remediation and cross-functional coordination to reduce risk and improve overall efficiency.Key responsibilities:Develop and maintain a risk-based audit program covering Sales Operations CRM usage, approvals, contracts, quoting and billing (CPQ), licensing and data integrity.Execute periodic audits (sampling, full-scope where required), document findings and quantify business impact.Monitor and report compliance metrics and control effectiveness to Sales Ops leadership and stakeholders; track remediation progress.Perform root-cause analysis on recurring issues and partner with sales, legal, finance, and product teams to design, pilot and implement corrective actions and process improvements.Validate accuracy of key sales data (ACV bookings, Renewals) and ensure adherence to data governance standards.Maintain and enforce policies, SOPs and documentation for sales processes; keep change log and version control.Build and deliver training and enablement for sales and Sales Ops on controls, CRM best practices, contract/quote compliance and audit findings.Leverage automation and analytics to scale monitoring (dashboards, alerts, automated checks).Support regulatory or external audit requests and maintain audit trail evidence.QualificationsRequired qualifications & experience:Customer Service Quote to Cash operations deep hands-on experience.4+ years in sales operations, internal audit, compliance, finance operations, or related roles.Proven experience auditing sales processes, CRM systems (Salesforce, HubSpot), or CPQ platforms.Strong analytical skills; experience with SQL, Excel (advanced), and BI tools (Tableau, Power BI) preferred.Demonstrated ability to drive cross-functional change and work with Sales, Finance, Legal and IT.Excellent written and verbal communication; ability to present findings to executives and non-technical audiences.Success metrics (KPIs):Reduction in audit findings over time / remediation closure ratePercentage of compliant CRM records (data accuracy)Time to remediate critical control gapsIncidents of errorsAudit coverage (% of high-risk processes periodically audited)Behavioral competencies:Detail-oriented and inquisitive, with strong ethics and objectivityPragmatic problem-solver able to balance control with sales velocityInfluential collaborator who can drive change without direct authorityAdditional InformationWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees...