Marina Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

Join our team as Marina Manager and lead the operations of Sydney Boathouse based on Rozelle Bay, Sydney’s largest Dry Stack and Marina facility. This is an exciting opportunity for an experienced maritime professional to oversee all aspects of marina management while delivering exceptional service to our boating community.

What this opportunity involves:

Reporting directly to the General Manager, the Marina Manager leads the comprehensive marina and dry stack operations, whilst driving revenue growth and strategic business development. This role ensures the safe, efficient marina operations, while maximising revenue potential, maintaining exceptional customer service standards and implementing operational improvements that enhance profitability and market position.

An overview of the role:

• Lead and supervise the Boathouse team of approx. 15 staff, (casual and permanent) across a 7-day operational week, ensuring consistent focus on deliverable achievement

• Provision of high-level general marina services for customers of the marina.
• Actively look to develop the implementation of strategic plans for the marina operation and assets
• Proactively build occupancy levels through targeted customer engagement
• Maintain monthly reporting on operational performance, occupancy and enquiry
• Identify and implement pricing strategies in line with marina enhancements and revenue optimisation
• Engage with current and prospective customers to understand market demands and identify revenue opportunities
• Maintain strong relationships with marine industry stakeholders, tenants and service providers
• Manage the overarching EH&S documentation and compliance for the marina including the overseeing of safety management software reports and quarterly safety audits
• Manage vessel incident reporting and preventative measures
• Ensure all OHS accountabilities are maintained through the Operations Manager and team
• Oversee service contracts and planned maintenance schedules
• Ensure all service contracts are completed in accordance with Planned Preventative maintenance schedules.
• Ensure all operation plant is maintained and serviced in a timely manner to meet operational demands
• Lead annual capital expenditure projects within budget parameters
• Manage strategic berth allocation
• Oversee vessel movement ensuring seamless delivery – balancing resources with movement schedule
• Lead staff development through strategic recruitment, performance and development/training
• Coordinate personnel onboarding including sourcing, interviewing and induction
• Ensure staff training is completed and team are aware of safety protocols, maintenance procedures and customer service excellence through the Operations Manager and existing team
• Obtain pricing for capital projects
• Prepare and manage budgets, monitor financial performance
• Collaborate with marketing/creative agency to promote the marina offering and maintain brand stronghold
• Lead and promote a culture of excellence, safety and customer service
• Involves weekend shifts

Team Leadership & Development

• Lead and supervise Boathouse team (casual and permanent) across a 7-day operational week, ensuring consistent focus on deliverable achievement
• Coordinate scheduling and workforce planning to maintain optimal staffing levels and service continuity throughout the week
• Lead strategic recruitment, performance management and succession planning initiatives • Coordinate comprehensive personnel onboarding including sourcing, interviewing and induction programs
• Ensure staff training completion in safety protocols, maintenance procedures and customer service excellence
• Monitor team performance and provide regular feedback to maintain accountability and drive results
• Foster a high-performance culture centered on excellence, safety and exceptional customer service
• Mentor and develop the Operations Manager, Boathouse team and wider staff to achieve their full potential

Sounds like you? This is what we are looking for:

• Demonstrated Management experience in similar role – minimum 2 years
• Marina qualifications – Marina Industries Management Course - desirable
• Strong knowledge of marina operations, environmental compliance and safety standards
• Commercial acumen with experience in revenue optimisation and business development
• Excellent communication and leadership skills
• Flexibility to work the hours needed to meet the demands of the role
• Ability to manage budgets, assets and projects effectively
• Deliver a high level of marina customer service, ensuring a premium experience for all guests and vessel owners

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ522158

Location:

On-site –Rozelle, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.