Senior Logistics Operations Coordinator

Senior Logistics Operations Coordinator

Description -

Overview 

This role is responsible for coordinating day-to-day logistics operations across Australia and New Zealand, including warehouse operations, transportation activities, inventory management, and logistics service provider management. The role works closely with internal stakeholders and external partners to ensure operational performance, service delivery, compliance requirements, and customer expectations are achieved. The position supports issue resolution, operational reporting, continuous improvement initiatives, and logistics projects. 

Expectations 

• Applies established logistics and supply chain knowledge to solve operational issues. 

• Supports the execution of logistics strategies and operational objectives. 

• Coordinates effectively with internal stakeholders and external service providers. 

• Uses analytical skills to identify trends, risks, and improvement opportunities. 

• Exercises sound judgment when resolving day-to-day operational issues. 

• Supports implementation of process improvements and operational initiatives. 

• Escalates complex issues as required. 

Key Responsibilities 

Logistics Operations 

• Coordinate and monitor daily logistics activities to ensure smooth operational execution. 

• Work closely with Logistics Service Providers to support warehouse and transportation operations. 

• Monitor inbound, outbound, returns, and inventory activities. 

• Support the resolution of operational issues, escalations, and customer-related concerns. 

Service Provider Management 

• Track Logistics Service Provider performance against agreed service levels. 

• Participate in operational review meetings with service providers. 

• Follow up on corrective actions and improvement initiatives. 

• Ensure operational issues are addressed in a timely manner. 

Inventory and Warehouse Management 

• Support inventory management activities including reconciliation, aged inventory monitoring, stock adjustments, and rework coordination. 

• Work with warehouse providers to maintain inventory accuracy and operational efficiency. 

• Monitor warehouse performance and identify areas for improvement. 

Transportation Operations 

• Coordinate transportation requirements and shipment execution. 

• Monitor shipment status and support issue resolution. 

• Work with transportation providers to improve delivery performance and customer satisfaction. 

Continuous Improvement 

• Identify and recommend opportunities for process and system improvements. 

• Support implementation of operational improvement initiatives. 

• Assist with testing and deployment of new logistics processes and systems. 

• Support logistics projects by providing operational requirements, process knowledge, and business insights. 

Stakeholder Management 

• Collaborate with Supply Chain, Order Management, Planning, Customer Operations, Finance, Procurement, and Logistics teams. 

• Provide timely updates on operational issues and performance. 

• Support business priorities through effective coordination and communication. 

Education and Experience 

• Bachelor's degree or equivalent experience in Supply Chain, Logistics, Business, or a related field. 

• Typically 4–7 years of experience in logistics, transportation, warehouse operations, customs, or supply chain functions. 

• Experience working across multiple logistics or supply chain disciplines is preferred. 

• Knowledge of customs, trade compliance, or global trade processes is advantageous. 

Knowledge and Skills 

• Good understanding of supply chain and logistics operations. 

• Strong problem-solving and analytical skills. 

• Proficiency in Microsoft Excel, PowerPoint, and operational reporting. 

• Good stakeholder management and communication skills. 

• Ability to manage multiple priorities in a fast-paced operational environment. 

• Experience with logistics systems and supply chain tools. 

• Understanding of inventory control and warehouse operations. 

Impact / Scope 

• Supports operational performance across Australia and New Zealand logistics activities. 

• Works with internal stakeholders and external logistics service providers to achieve service and operational objectives. 

• Contributes to process improvement initiatives and operational excellence programs. 

• Supports logistics projects and business change activities when required. 

Complexity 

Moderate 

The role manages day-to-day operational activities and resolves logistics-related issues requiring coordination across multiple stakeholders. Complex business or strategic decisions are escalated as appropriate. 

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Australia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"