Customer Success Director - Core Banking Cloud Transformation

Skip to main content. sitemap Profile Sign Out View More Jobs Customer Success Director – Core Banking Cloud Transformation United States Job Identification 339757 Job Category Sales Posting Date 07/13/2026, 06:26 PM Role Individual Contributor Job Type Regular Employee Does this position require a security clearance? No Years 10+ years Applicants Less than 10 applicants Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description Oracle is a global leader in financial services software and is deeply committed to supporting the transformation of the financial services industry. Oracle brings together a broad application and technology ecosystem to help financial institutions modernize with confidence. Oracle has established a Customer Success organization focused on enabling successful cloud implementation, adoption, and renewal outcomes worldwide. In this role, you will work with Tier 1 and systemically important financial institutions.The Customer Success team focuses on: Enabling strong cloud execution: Partnering with Sales and supporting field enablement to help deliver successful cloud outcomes. Delivering on the promise: Owning the post-sales relationship, driving adoption and value realization, and strengthening partnership alignment to support renewals and expansion. You will act as a strategic advisor to help clients maximize the value of their investment. Being the Voice of the Customer: Advocating for customer needs and ensuring emerging requirements are communicated to Product Management and internal stakeholders.  What you’ll do You will work with a lighthouse customer to develop and strengthen the enterprise partnership and drive high-quality lifecycle outcomes by: Leading executive alignment around long-term business value and strategic roadmap evolution  Driving post-implementation adoption optimization and measurable ROI realization over time  Supporting renewal readiness and identifying responsible expansion opportunities  Acting as a structured Voice of the Customer into Product and internal stakeholders Serving as a trusted advisor on use cases, product capabilities, and best practices Creating customer-facing deliverables (e.g., presentations, process recommendations, strategic updates) for audiences ranging from executives to end users Representing Oracle as a domain and product resource in customer engagements and internal communities Building strong, durable relationships that drive customer satisfaction, retention, and growth Partnering internally to identify expansion opportunities and support “non-event” renewals Contributing to the evolution of Customer Success methodology and practices Mentoring newer CSMs on a voluntary basis  What you’ll bring (success profile) To be successful in this role, you will demonstrate: Banking finance domain experience: Deep understanding of core banking transformation (e.g., accounts, digital, lending).  Technology and delivery fluency: While not hands-on, you are comfortable with cloud concepts, enterprise service delivery, and project/program execution. You will be expected to certify on Oracle Cloud Infrastructure (OCI) and leverage Oracle networks to drive timely resolution and best-practice adoption. Executive-level customer presence: Strong written and verbal communication skills, ability to manage expectations and escalations, and experience engaging senior stakeholders, including...