Dir, Identity Security Customer Success

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Dir, Identity Security Customer Success Chicago, Illinois, United States Global Customer Services Ref ID: JR-020115 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job SummaryPalo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business.The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals.Key ResponsibilitiesStrategy & Execution:Execute the global Customer Success Engineering strategy and build proactive engagement frameworks.Churn Prevention:Build customer health monitoring frameworks and lead technical interventions for high-value strategic accounts.Customer Engagement:Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders.Cross-Functional Collaboration:Partner with Product Management, Engineering, Support, and Sales teams to bring field feedback into product roadmap discussions.Performance Metrics:Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness.Qualifications & ExperienceExperience:12+ years in Customer Success, Customer Engineering, or Enterprise Support, with 5+ years in leadership.Domain Expertise:Proven experience leading global customer-facing technical organizations in enterprise SaaS or cybersecurityQualifications Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may...