Senior Azure Customer Engineer (ACE)

Senior Azure Customer Engineer (ACE) | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsSenior Azure Customer Engineer (ACE)United States, Washington, Redmond +2 moreApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200041407Date postedJul 20, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionProgram ManagementDisciplineCustomer Experience EngineeringRole typeIndividual ContributorEmployment typeFull-TimeOverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.Advanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option.As a Senior Azure Customer Engineer (ACE) in the ACES Sovereign organization, you serve as the primary technical leader for a set of strategic customers, owning their Azure support experience end-to-end. You will own and lead resolution of complex, high-severity support cases, while driving proactive improvements across customer environments and influencing Azure engineering teams by representing customer needs at scale. This role combines deep technical expertise, customer engagement, and engineering influence to reduce incidents, improve platform resiliency, and deliver measurable customer impact.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesCustomer Impact & Workload Health•    Serve as a trusted advisor for strategic customers, ensuring their most critical workloads are resilient, well architected, and aligned with Azure best practices.•    Drive measurable improvements in customer health through proactive risk identification, data driven assessments, and targeted resiliency improvements.•    Analyze customer architectures and operational patterns to identify gaps and recommend actions that improve reliability and operational maturity.Crisis Management & Resiliency Lifecycle•    Own customer engagement across the lifecycle - prevention, detection, incident response, and recovery – to improve resiliency and reduce recurrence of issues.•    Executive-level coordination and communication during critical customer events, driving clarity, alignment, and trust restoration.•    Convert incidents and escalations into durable improvements across customers and the platform.Targeted Platform & Systemic Improvements•    Drive durable, repeatable improvements that address systemic issues across customers, services, and...