System Administrator I

For nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your world is our main focus. That's why we're delivering an integrated portfolio of global, cloud-based solutions and services to meet our customers' needs today and well into the future. From the back office to fuel logistics, and the latest wave of consumer demands and digital commerce, PDI solutions and services are designed to give you a competitive edge. Our deep domain knowledge is backed by our industry-specific software offerings and a people-first approach. Serving the entire supply chain means that we’ve had to solve a wide range of industry challenges and deliver measurable value. To address the increasingly dynamic convenience retail and petroleum wholesale industry, PDI leads the way with converged digital, cloud-optimized, secure, and scalable solutions including ERP, Loyalty, Fuel Pricing, Point-of-Sale and Logistics to create a broader industry ecosystem. The result is unparalleled insights, simplified operations, and higher profitability for your employees and business. We’re dedicated to helping our more than 1,500 customers in over 50 countries, providing solutions and services to over 200,000 sites.  For nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your world is our main focus. That's why we're delivering an integrated portfolio of global, cloud-based solutions and services to meet our customers' needs today and well into the future. From the back office to fuel logistics, and the latest wave of consumer demands and digital commerce, PDI solutions and services are designed to give you a competitive edge. Our deep domain knowledge is backed by our industry-specific software offerings and a people-first approach. Serving the entire supply chain means that we’ve had to solve a wide range of industry challenges and deliver measurable value. To address the increasingly dynamic convenience retail and petroleum wholesale industry, PDI leads the way with converged digital, cloud-optimized, secure, and scalable solutions including ERP, Loyalty, Fuel Pricing, Point-of-Sale and Logistics to create a broader industry ecosystem. The result is unparalleled insights, simplified operations, and higher profitability for your employees and business. We’re dedicated to helping our more than 1,500 customers in over 50 countries, providing solutions and services to over 200,000 sites. 

Job Responsibilities:

1. Incident & Service Management
▸ Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required.
▸ Maintain clear and professional communication with stakeholders throughout the incident lifecycle.
▸ Document resolutions, root causes, and updates in accordance with operational processes.
▸ Demonstrate strong working knowledge of Microsoft ecosystem and Windows server environments.
2. System Monitoring & Infrastructure Management
▸ Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog,PagerDuty).
▸ Respond to alerts across critical, warning, and error thresholds.
▸ Perform system upgrades, patch management, and scheduled maintenance activities.
▸ Manage and optimize server resources including CPU, memory, and storage capacity.
3. Network Administration
▸ Configure, maintain, and troubleshoot network connectivity including static, dynamic, and failover tunnels.
▸ Perform routing updates, ASA licensing activities, and IP whitelisting tasks.
▸ Execute network security tasks such as IP blocking (shunning) and tunnel resets.
4. Identity & Access Management (IAM)
▸ Administer Active Directory (AD) user accounts, group memberships, and access policies.▸ Support identity synchronization between AD and Okta environments.
▸ Provision and maintain internal and customer user accounts in alignment with security policies.
5. Database Administration Support
▸ Manage database-level access control, including granting and revoking SQL permissions.
▸ Support integration of identity groups with database systems.
6. Cloud Infrastructure (AWS) Management
▸ Configure and manage AWS services including EC2, S3, and IAM components.
▸ Monitor cloud utilization and implement cost optimization measures.
▸ Perform scheduled backups, scaling, and disaster recovery support activities.
▸ Troubleshoot infrastructure and application-level issues within cloud environments.
▸ Integrate cloud services with on-premises and third-party systems.
7. Technical Support & Troubleshooting
▸ Diagnose and resolve system performance issues, IIS services, hardware concerns, and access-related issues.
▸ Manage service configurations, permissions, and software installations.
▸ Support authentication-related issues including MFA resets and monitoring tool components.
8. AI Enablement in NOC Operations
▸ Utilize AI tools to support operational efficiency in incident analysis and reporting.
▸ Perform summarization of alerts, logs, and incident data for operational insights.
▸ Develop structured prompts for root cause analysis, escalation notes, and customer communications.
▸ Validate AI-generated outputs before operational use.
▸ Ensure adherence to data security and confidentiality standards when using AI tools.

Job Requirements:

▸ Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field (or equivalent experience).
▸ 4–5 years of relevant experience in System Administration or NOC operations.
▸ Experience with monitoring tools..
▸ Strong knowledge of networking concepts including VPNs, tunnels, and ASA configurations.
▸ Working knowledge of Active Directory, Okta, SQL, and server administration practices.
▸ Ability to manage priorities effectively in a fast-paced, 24/7 operational environment. ▸ Hybrid work model (Work From Office / Work From Home).
▸ Flexibility to work in rotational shifts, including night shifts and weekends.
▸ Availability outside standard business hours based on operational requirements.

Behavioral Competencies:

• Cultivates Innovation
• Decision Quality
• Manages Complexity
• Drives Results
• Business Insight 

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.