In this role, you’ll make an impact in the following ways:
- Responsible for overseeing quality of outsourced functions in accordance with SLD.
- Handles client engagement and supports client meetings.
- Provides recovery support for offshore functions and retains knowledge of offshored functions to enable business recovery.
- Identifies and supports service improvement opportunities, technology engagement, and new business engagement.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in finance or the equivalent combination of education and experience is required.
- 7-10 years of total relevant work experience preferred.
- Serves as a subject matter expert and conducts research to gather information on the most complex, multi-faceted transactions and provides answers to complex inquiries that have been escalated.
- Exercises own judgment and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
- Provides training to outsourced teams around new products, acts as SME to support Product in defining service offering, and provides/reviews MIS/KRI/KPIs as required.
- No direct reports. Provides guidance to less experienced Middle Office staff as needed and is tasked with Team Lead responsibilities.