At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Senior Director, Growth & Operations – SPA
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Senior Director, Growth & Operations
Introduction to the Team
Reporting to the Vice President, B2B Analytics & Strategic Partnerships and Affiliates (SPA), this position leads the Growth & Operations (G&O) function within SPA. You will be responsible for building and running the operational backbone of SPA — spanning go-to-market, strategy and programs, revenue analytics, growth and partner marketing, sales enablement, and vendor management — that enables the broader organisation to accelerate growth and scale efficiently.
You will work cross-functionally with teams including Commercial, Finance, Product & Tech, Marketing and Brands to translate strategy into execution, improve operational efficiency, and deliver the insights and programmes that drive stronger partner outcomes through data-driven decision-making.
In this role, you will:
Build systems that encourage talent to grow in the organisation, develop successors for own position, and share knowledge and best practices across broader business groups.
Create pipelines of talent from both internal and external pools; place individuals in roles and assignments that support their personal and career development.
Model and promote a “one team” culture, handling conflict openly and encouraging ownership and collaboration across organisational boundaries.
Anticipate future state, strategic business needs and develop rationale for investing in projects or initiatives now to meet long-term objectives.
Lead others to develop alternative approaches, apply analytics to assess viability, and present business cases to executive leadership, negotiating for investment in recommended solutions.
Define and evolve the G&O strategy in alignment with SPA’s overall goals, ensuring the function’s priorities directly support accelerating the core business, expanding the product portfolio, and driving efficiency and scalability across the organization.
Own the annual and multi‑year planning cycle for SPA, including initiative sizing, business casing, prioritisation, and trade‑off decisions across teams.
Lead the go-to-market function that brings SPA’s strategy and new product offerings to market through integrated programmes spanning strategy, product marketing, and cross-functional programme management.
Leads the growth and partner marketing function, ensuring that large-scale marketing and enablement strategies meet organizational objectives, are cost effective, and deliver exceptional outcomes.
Act as a vital bridge between leadership and day-to-day operations, optimizing workflows, boosting efficiencies, and constantly striving for operational excellence and scalability.
Drive complex, multi-workstream initiatives across SPA from design through to execution, ensuring programmes land on time and deliver measurable business impact.
Develop and maintain operating rhythms, governance frameworks, and delivery processes that lift execution quality and reduce friction across the organisation.
Oversee SPA’s revenue analytics capability — encompassing commercial strategy, business intelligence, and data science — transforming performance data into actionable insights that inform partner and business decisions
Champion a data-first culture; ensure leaders across SPA have the metrics, models, and tools they need to make well-grounded decisions quickly and confidently.
Steer and influence SPA’s product decisions by developing areas of expertise that best meet market demands; act as an innovator and thought leader around new products, technologies, and partner-facing offerings.
Lead a centralised vendor management capability, overseeing outsourced affiliate and partner services to drive consistent quality, operational efficiency, and cost effectiveness.
Proactively identify staffing and resourcing needs with internal stakeholders and plan and assign financial and material resources across the business unit in line with organisational goals.
Develop policies and procedures to increase resource utilisation efficiency and reduce unnecessary costs within the business unit.
Coach leaders of leaders on building strong, broad relationships across the business and with relevant industry partners; influence and partner with stakeholders to drive business-wide strategy.
Communicate department strategy, vision, and mission across stakeholder groups to gain buy-in and drive clarity on roles and individual impact.
Experience and Qualifications:
Typical number of years’ experience - Not required but as a guide when coupled with education
16+ years for Bachelor’s
14+ years for Master’s
People management: 7+ years
Education: Bachelor’s or Master’s or equivalent experience
Functional/Technical Skills:
You are an effective leadership coach, capable of developing strong leaders, teams, and managing diverse teams
You bring excellent quantitative, analytical and critical thinking skills and with an ability to translate metrics, research and trends into action
You have a proven track record of building and scaling operations, go-to-market, and analytics functions in a complex, matrixed organisation
You have excellent oral and written communication skills to communicate issues and influence others, including experience communicating complex information to senior leaders
You see the ‘big picture’ and are able to effectively prioritise and drive multiple projects
You are a self-starter who can excel in a fast-paced and fluid environment
You are a team player who actively promotes & encourages diversity of thought
You embody the EG behaviors
Traveler First — put the traveler first in every action and decision.
Think Big — be ambitious, spot opportunities others miss, and take bold bets that create long-term value.
Operate with Excellence — be tenacious and keep driving improvement day after day.
Ownership Mindset — look at the business as if it’s your own, beyond just your role or metrics.
Succeed Together — collaborate with candor, challenge directly, disagree when needed, then commit as one team.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.