Senior Manager/Director, Membership Operations

Role responsibilities

The Senior Manager/Director of Membership Operations will own and continuously improve the end-to-end member journey, managing the prospect pipeline and ensuring a seamless transition from enrollment to active membership. This role involves designing and refining systems and workflows to enhance operational efficiency and member experience.

Requirements

Candidates should have 5+ years of experience in healthcare operations or a related field, with at least 2 years in a senior role. Strong process orientation, excellent communication skills, and proficiency with technical systems are essential, along with a genuine interest in the mission of Doro Mind.

Key skills

Healthcare Operations, Enrollment, Process Improvement, Communication, Organizational Skills, Technical Systems, Member Support, Sales Engagement, Workflow Management, Data Tracking, Collaboration, Documentation, Problem Solving, Attention to Detail, Curiosity, Leadership

Keywords

Healthcare, Operations, Enrollment, Member Support, Sales, Process Improvement, Technical Systems, CRM, EHR, Documentation, Workflow Management, Data Tracking, Collaboration, Mental Health, Behavioral Health, Telehealth