Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.
Key Responsibilities
- Ability to deliver remote support & services remotely and effectively.
- Ability to execute GTAC and other standard audit checklists.
- Report to regional stakeholders.
- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
- Comply with all GSM processes for documentation and customer communication.
- Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
- Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
- Maintain proactive and timely communications, providing frequent and informative customer updates
- Support Honeywell affiliates by participating in meetings with customers.
- Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
- Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
- Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.
- Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
- Ability to detect and report Product Defects on the products supported in his current discipline.
YOU MUST HAVE
• Engineering degree in electronics, Chemical, instrumentation or process technologies.
6+ years of experience with TPS and TPN product family and related architecture. Including knowledge in the following products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI.
WE VALUE
- 6+years’ experience with Honeywell process control systems. With specific troubleshooting experience in the following products:
- LCN/ELCN
- UCN/EUCN
- HG/EHG/EPLCG
- AM/EAM
- APP/EAPP
- ESVT
- US/GUS/EST
- PM/APM/HPM
- EHPM/ EHPMx/C300PM
- NIM/ENIM/ENB
- EHB
- UEA
- HM/ELCN HM
- TCMI