JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facility Services Coordinator-JLL
What this job involves:
As a Facility Services Coordinator at JLL, you'll be an essential part of our Integrated Facility Management team, ensuring seamless, client-focused service delivery that keeps operations running smoothly. This role combines hands-on operational support with relationship management, from coordinating mail services and managing vendor performance to supporting special events and resolving facility challenges with creativity and professionalism. You'll serve as a trusted point of contact for clients, employees, visitors, and service providers, building strong collaborative relationships that drive exceptional outcomes. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you'll embody this commitment by delivering responsive service that exceeds expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this position you'll work closely with facility management, engineering teams, and vendors to ensure timelines are met and service level agreements are achieved.
What your day-to-day will look like:
• Provide exceptional customer service by cultivating positive relationships with clients, JLL teams, tenants, and service providers while supporting guests, visitors, and employees at client locations
• Manage daily mail operations including opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining accurate electronic logs and files
• Coordinate and support building services across janitorial, food service, landscaping, parking, vending, badging, conference rooms, fitness centers, and facility furnishings and equipment
• Receive and dispatch work requests to technical staff and vendors, maintain accountability for deliverables, and track completion to ensure timely resolution
• Manage vendor performance by tracking work order completion, validating invoices, communicating unresolved items, and partnering with vendors to implement resolution plans
• Support operational audits by maintaining accurate records, assist with site inspections, and demonstrate understanding of performance metrics and Key Performance Indicators (KPIs)
• Coordinate special events, assist with tactical planning to meet account team goals, and continuously seek opportunities to improve processes and enhance overall client satisfaction
Required qualifications:
• High school diploma or GED required
• 2+ years of experience in facility coordination, property management, customer service, or related operational support role
• Excellent customer service skills with ability to maintain professionalism under stressful situations and resolve spontaneous challenges with creativity
• Strong organizational skills with proven ability to plan and manage work under time constraints and multitask without direct supervision
• Proficiency in Microsoft Office Suite with strong written, verbal, and interpersonal communication skills
• Demonstrated ability to build and maintain positive working relationships across diverse stakeholder groups
• Strong presentation and collaborative skills with solution-oriented mindset
Preferred qualifications:
• Previous experience in facility management, property services, or integrated facility management environments
• Knowledge of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client satisfaction measurement
• Familiarity with building services operations including janitorial, landscaping, parking, and facility amenities management
• Experience coordinating with engineering or technical teams on maintenance activities and service delivery
• Understanding of vendor management processes including invoice validation and performance tracking
Schedule: M-F 7:30AM- 4:30PM
Location: Santa Clara CA
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
59,400.00 – 71,100.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Santa Clara, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.