Disabilities@work Program Manager, LATAM

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Disabilities@work Program Manager, you will design and drive our disability and neurodiversity inclusion strategy in the LATAM region, playing a pivotal role in shaping and implementing programs to establish Salesforce as an Employer of Choice for People with Disabilities. Working within the Office of Accessibility and collaborating with cross-functional teams, you will ensure that our workplace is equitable and accessible to all. Your expertise will drive the development of strategies, training programs, and metrics to measure progress in accessibility and disability and neurodivergence inclusion efforts.
 

Key Responsibilities

• Develop and execute the LATAM disability inclusion roadmap, aligned with Salesforce's global Equality and Accessibility strategy, including regional goals, success metrics, and reporting.
• Partner with Recruiting to attract, source, and hire talent with disabilities and neurodivergent candidates across the region.
• Build sustainable talent pipelines through partnerships with NGOs, universities, government agencies, and disability employment organizations.
• Design and manage inclusive hiring, onboarding, and career development programs, including initiatives such as Autism@Work, to improve employee experience, productivity, and retention.
• Deliver training and enablement for recruiters, hiring managers, and leaders on disability-inclusive hiring, career development, and retention best practices.
• Partner with Employee Success, Employee Relations, Workplace Services, and other stakeholders to continuously improve accommodation, return-to-work, and employee support processes.
• Lead regional physical and digital accessibility initiatives in collaboration with Real Estate, Workplace Services, and Technology teams.
• Localize and implement global accessibility and disability inclusion programs through culturally relevant communications and engagement strategies.
• Drive voluntary disability self-identification campaigns to increase awareness, build trust, and promote available workplace support.
• Partner with Employment Legal and HR Compliance to ensure compliance with disability employment legislation, reporting requirements, and audit readiness across countries in scope, including Brazil, Chile, Peru, and other LATAM markets.
• Manage the budget and procurement activities for programs and initiatives within scope, including vendor selection, purchase orders, contract management, and financial tracking.
• Represent Salesforce externally with government agencies, disability organizations, industry forums, and community partners to strengthen the company's disability inclusion strategy and employer brand.
• Measure program effectiveness through data, insights, employee feedback, and storytelling, using findings to continuously improve programs and communicate business impact.

Role Requirements

• 5 - 7 years of program management experience, preferably in HR, with the ability to implement measurable improvements.
• Previous experience working in the disability, neurodiversity, accessibility, or related field within a corporate setting.
• Degree or relevant experience, including extracurricular leadership, volunteer roles, or military service, demonstrating skills needed for the role.
• Demonstrated understanding of regional disability laws and regulations (Brazil, Chile, Peru, etc.) with the ability to integrate them into program implementation while ensuring compliance.
• Knowledge / network of third-party organizations related to disability and neurodiversity
• Excellent verbal and written communication skills, including the ability to educate and influence diverse audiences.
• Collaborative mindset with the ability to navigate a highly matrixed organization effectively.
• Proactive, resourceful self-starter with strong innovation and problem-solving skills.
• Experience using collaboration and AI tools, such as Google Workspace Apps, Google Gemini, Chatgpt, Slack, etc.
• Fluency in Portuguese and English.

Desired Skills

• Fluency in Spanish
• CPACC certification is a plus
• Project management certification is a plus.
• Proven track record of establishing recruiting and onboarding programs for people with disabilities i.e. Autism@work
• Lived experience with disability or neurodivergence

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.