QuickSTAT Operational Key Account Expert

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

• Build and maintain strong relationships with key clients, ensuring their needs are consistently met while delivering an excellent customer experience.
• Monitor live shipments, provide shipment updates, and manage client reports, KPI reports, QBRs and investigation reports in accordance with client requirements.
• Collaborate closely with customers, Operations, Sales and Business Development to resolve issues, manage escalations and attend client meetings.
• Support day-to-day customer activities, including customs invoice and shipping approvals, live bookings, collection orders, quotations, pricing requests and shipping queries.
• Maintain customer information, site lists, Special Instructions (SI's) and contact details in QuickTRACK and Outlook.
• Identify and implement opportunities to improve service quality and productivity while monitoring client profitability.
• Provide out-of-hours customer support and assist the Customer Service and Commercial teams as required by QuickSTAT Management

What we would like you to bring

• Strong knowledge of Customer Service Specialist (Biopharm) Courier Operations, with a broad understanding of import, export, warehouse and transport operations.
• Knowledge of Clinical Trial Logistics, including temperature-controlled shipping, packaging, courier operations, client setup and regulatory requirements.
• Strong teamwork, communication, decision-making, planning and organisational skills, with the ability to work independently and perform under pressure.
• Good numerical, financial and computer skills, with proficiency in Word, Excel and PowerPoint.
• Relevant industry and customer service experience, with the ability to carry out the responsibilities of the role.
• GDP training, IATA Dangerous Goods by Air certification and IT/computer literacy qualifications.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.