Performance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Performance Manager is responsible for managing deliverables and performing key tasks associated with Key Performance Indicators (KPIs), rebate and fee collections, quarterly survey setup processes, and business review administration. This client-facing role requires the ability to provide customer-obsessed support to Vendors and Vendor Managers, both in-person and virtually. You will lead vendor performance data collection and analysis to ensure alignment with client objectives while building strong relationships with internal and external stakeholders.

What your day-to-day will look like:

• Lead Vendor Performance data collection and analysis to ensure alignment with client objectives and goals. Build strong relationships and work collaboratively with internal and external stakeholders in the delivery of program objectives.
• Develop and manage reports, templates, and analysis consistent with company and client branding requirements. Oversee and engage Vendors on open tasks and provide resolution in a timely manner.
• Ensure customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures. Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.
• Manage key performance indicators and track vendor compliance with contractual obligations. Coordinate rebate and fee collection processes to ensure accuracy and timeliness. Administer quarterly survey setup processes and business review meetings with vendors and stakeholders.

Required Qualifications:

• Bachelor's degree or equivalent.
• 2 to 5 years prior experience in supply chain, operations, project, program, or change management.
• High level of critical thinking, problem-solving, and ability to work autonomously.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Microsoft Office Suite including Excel, PowerPoint, Visio, SharePoint, and Outlook.
• Experience working in CRM systems such as Salesforce or Microsoft Dynamics.

Preferred Qualifications:

• Experience in vendor management or supplier performance management.
• Familiarity with data analytics and business intelligence tools.
• Experience working in a client-facing role within a professional services environment.
• Strong presentation skills and ability to communicate complex data insights to diverse audiences.

Location: Onsite

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.