Member Consultant Lead - NEW LOCATION IN TUMWATER!

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $34.20-$42.48 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:  

The Member Consultant Lead at our Tumwater Neighborhood Financial Center will deliver excellent service to members and internal customers. The Member Consultant Lead will possess excellent member service, problem resolution and workflow management skills.  They will also ensure that their location is promoting remote services by utilizing the remote access channels while assisting members. This person will have a thorough knowledge of Credit Union policies, procedures and services to assist members with their inquiries and transactions.  The Member Consultant Lead serves as a mentor and coach for team members, assists consultants with questions, handles escalated member issues and authorizes exceptions.  This person maintains a leadership role within the department by supporting and achieving the sales, service and quality objectives. 

Compensation Transparency:
 

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

• Member Consultant Lead: $34.20-$37 per hour
   

Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.
 

About This Role & Pod Expectations:
 

• One-Year Commitment: All Retail new hires are expected to remain in this role, location, and schedule for a minimum of one year before pursuing other opportunities within BECU
• Training: Training will include travel to the Tukwila Financial Center
• Travel Required: The ability to commute between the Tumwater branch & training location is required
• Flexibility Required: Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs

Training Schedule:

• 12 weeks, Monday–Friday

• Variable shifts between 8:00 AM – 6:30 PM
   

Post-Training Schedule:

• Variable shifts between Monday–Friday: 8:00 AM – 6:30 PM

• Up to 3 Saturdays per month: 8:30 AM – 1:30 PM

WHAT YOU’LL DO:

• Lead by Example: Deliver exceptional service to members and internal customers, while actively promoting additional services to enhance the members relationship with BECU.
• Mentor and Coach: Guide your team of Consultants in delivering top-notch service, resolve escalated issues, and provide on-the-job training and feedback.
• Champion Growth: Work with branch leadership to identify training needs, mentor team members, and help drive performance in both sales and service goals.
• Process Improvement: Recommend and implement changes to procedures, products, and services to provide the best possible member experience.
• Lead Reporting Efforts: Help create and distribute reports to management and staff to keep everyone aligned with branch goals.
• Ensure Compliance: Monitor internal controls, quality reports, and audits to ensure we’re always meeting the highest standards.
   

WHAT YOU’LL GAIN:

• Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities. 

• Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments. 

• Assisting the community with financial wellness: This could involve financial education programs or access to financial planning resources. 

WHAT YOU’LL BRING:

• Leadership Experience: Experience in successfully growing the team through mentoring or providing leadership through supervising teams in a retail environment. 
• Commitment to Service Excellence: A passion for providing top-tier service, resolving complex issues, and helping both members and team members thrive.
• Communication Skills: Excellent verbal and written skills to interact effectively with members, staff, and management.
• Problem-Solving: A knack for resolving issues and finding solutions in a fast-paced environment.
• Adaptability: The ability to stay flexible and handle changes with ease, all while maintaining a positive attitude.
• Commitment to Growth: A drive to grow personally and professionally, while fostering a culture of financial wellness for both your team and members.
   

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s Degree or equivalent experience.
• 3+ years of experience in a Member Consultant/Personal Banker role (or equivalent).
• Leadership and/or mentoring experience.
   

Desired Qualifications:

• Supervisory experience.
• Strong interpersonal skills and problem-resolution expertise.
• Ability to work independently and as part of a team, managing multiple tasks.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
• Willingness to work a flexible schedule, including Saturday’s.
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
   

JOIN THE JOURNEY 

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. 
 

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.  #BECU #YourGrowth #BECUJourney 

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.