Forward Deployed Engineer
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Forward Deployed Engineer based in the United States.
This role sits at the intersection of engineering, product, and customer success, helping organizations adopt and scale innovative developer workflows.
You will work directly with strategic customers to understand technical environments, solve complex implementation challenges, and accelerate product adoption.
The position combines hands-on engineering, technical consulting, and product feedback to influence future platform development.
You will collaborate with cross-functional teams to improve deployment experiences and create scalable solutions for customer needs.
This is an opportunity to shape a growing technical function while working on emerging technologies, including AI-powered developer tools.
The ideal candidate thrives in ambiguous environments, enjoys solving real-world problems, and bridges the gap between customer needs and engineering execution.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Forward Deployed Engineer based in the United States.
This role sits at the intersection of engineering, product, and customer success, helping organizations adopt and scale innovative developer workflows.
You will work directly with strategic customers to understand technical environments, solve complex implementation challenges, and accelerate product adoption.
The position combines hands-on engineering, technical consulting, and product feedback to influence future platform development.
You will collaborate with cross-functional teams to improve deployment experiences and create scalable solutions for customer needs.
This is an opportunity to shape a growing technical function while working on emerging technologies, including AI-powered developer tools.
The ideal candidate thrives in ambiguous environments, enjoys solving real-world problems, and bridges the gap between customer needs and engineering execution.
Accountabilities:
- Partner directly with strategic customers to understand technical goals, workflows, development environments, and implementation requirements.
- Lead technical discovery sessions, readiness assessments, and deployment planning to identify blockers and opportunities.
- Provide hands-on implementation support, including configuration guidance, debugging, troubleshooting, and technical recommendations.
- Collaborate with customer-facing teams, product managers, and engineers to align customer objectives, success metrics, and delivery timelines.
- Capture customer feedback, technical patterns, product gaps, and workflow insights to inform engineering and product improvements.
- Create reusable technical resources, including implementation guides, troubleshooting documentation, checklists, and enablement materials.
- Define success metrics for customer engagements, including adoption, setup efficiency, usage patterns, and customer satisfaction.
- Help establish scalable processes and operating models for a forward-deployed engineering function.
- Translate real-world customer experiences into actionable product insights and roadmap recommendations.
- Experience in a customer-facing technical role such as Software Engineer, Solutions Engineer, Technical Consultant, Sales Engineer, Developer Advocate, or similar position.
- Strong understanding of modern software development practices, including source control, local development environments, deployment workflows, debugging, and build systems.
- Proven ability to solve complex technical challenges with enterprise customers and drive successful implementations.
- Strong communication and stakeholder management skills, with the ability to work effectively with both technical and non-technical audiences.
- Ability to operate in fast-changing environments by creating processes, collaborating across teams, and adapting to evolving technologies.
- Familiarity with developer tools, AI-powered products, collaboration platforms, or design-to-engineering workflows is a plus.
- Experience supporting enterprise implementations, migrations, onboarding programs, or technical enablement initiatives is preferred.
- Understanding of frontend development, design systems, component libraries, CI/CD pipelines, monorepos, developer infrastructure, or platform engineering is advantageous.
- Ability to translate customer feedback and technical insights into product improvements, documentation, and strategic recommendations.
- Competitive annual base salary range of $152,800 - $296,000 USD, depending on experience, location, skills, and role scope.
- Equity opportunities as part of the overall compensation package.
- Comprehensive health, dental, and vision coverage.
- Retirement benefits with company contributions.
- Parental leave and reproductive or family planning support.
- Mental health and wellness benefits.
- Generous paid time off and company recharge days.
- Learning and development stipend to support professional growth.
- Work-from-home stipend and cell phone reimbursement.
- Flexible work options, including remote opportunities within the United States and access to office hubs.
- Opportunities to collaborate with talented teams building innovative products and shaping the future of design and technology.
In this role, you will help customers successfully implement and adopt advanced developer-focused workflows while contributing to the evolution of technical solutions and processes. You will combine strong engineering expertise with customer-facing skills to identify challenges, create scalable resources, and influence product direction.
Requirements:
The ideal candidate brings a strong software engineering foundation combined with experience working directly with customers and cross-functional teams. You should be comfortable navigating technical ambiguity, communicating complex concepts clearly, and driving solutions from discovery through implementation.