IT Field Service Technician

Role responsibilities

The IT Field Service Technician will provide on-site customer service and IT support, focusing on upgrading IT infrastructure for an Epic system Go-Live. Responsibilities include PC and printer refreshes, environment device mapping, and troubleshooting IT issues.

Requirements

Candidates should have 4+ years of IT desktop support or field technician experience, along with outstanding customer service skills in a healthcare environment. Knowledge of Windows operating systems and networking protocols is required, and prior Epic/EMR experience is preferred.

Key skills

IT Support, Customer Service, PC Setup, Printer Refresh, Desktop Deployment, Troubleshooting, Windows Operating Systems, Networking Protocols, Epic Application, Healthcare Environment, Field Technician, Device Mapping, Application Testing, Ad-hoc Support, Project Management, Flexibility

Keywords

IT Support, Customer Service, PC Setup, Printer Refresh, Desktop Deployment, Troubleshooting, Windows, Networking, Epic, Healthcare, Field Technician, Device Mapping, Application Testing, Ad-hoc Support, Project Management, Flexibility