Senior Operations Manager, Rider Growth & Lifecycle, UK

Job Description

About The Role and What You'll Need

 

About the Role

 

 

Uber’s UK Operations team sits at the intersection of global strategy and local execution. We are responsible for translating Uber’s technology, products, and marketplace capabilities into real-world growth across cities, riders, drivers, and use cases.

Within UK Mobility, the Rider Operations team owns the rider lifecycle and is responsible for growing, engaging, and retaining riders across the UK. The team identifies where future rider growth will come from, builds strategies to unlock that growth, and executes initiatives across CRM, incentives, partnerships, product adoption, in-app channels, and local market opportunities.

We are looking for a Senior Operations Manager to help lead Rider Growth & Lifecycle for the UK. This person will identify and prioritise growth opportunities across acquisition, engagement, frequency, retention, products, use cases, segments, and geographies. They will combine strong analytical problem-solving with excellent execution, stakeholder management, and commercial judgement.

This is a highly cross-functional role. You will work closely with local UK Operations, Marketing, CRM, Product, Central Operations, Data Science, Finance, Legal, and external partners to launch, measure, and scale initiatives that drive measurable growth for the UK Rides business.

The ideal candidate is a data-driven growth operator: someone who can structure ambiguous problems, find insights in data, turn those insights into action, execute quickly, measure incrementality, and build scalable playbooks.

What the Candidate Will Need / Bonus Points

 

---- What the Candidate Will Do ----

1. Develop a data-backed view of where UK Rider growth will come from across acquisition, engagement, frequency, retention, and reactivation.
2. Analyse internal and external data to identify growth opportunities by rider segment, product, use case, geography, lifecycle stage, and seasonality.
3. Size opportunities, prioritise levers and translate insights into clear growth workstreams, roadmaps and business cases.
4. Monitor leading and lagging indicators of rider growth, diagnose performance changes and recommend corrective actions.

 

---- Basic Qualifications ----

1. At least 5 years of demonstrated experience in consulting, growth marketing, or other professional services, with a proven track record in using data to drive growth initiatives
2. Distinctive problem-solving skills, with the ability to break down ambiguous problems by putting in structure and using data-driven insights to solve them
3. Demonstrated ability to organise, plan, and prioritise assignments within multiple projects
4. Experience dealing with complex data sets, running experiments, deriving insights, checking against what you see in the real world, and synthesising recommendations
5. Stakeholder management; Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
6. Excellent communication skills (verbal and written) with the ability to translate data into actionable insights

 

---- Preferred Qualifications ----

1. Experience in running no-spend CRM/owned channel campaigns that delivered growth based on customer insights
2. PSQL knowledge (and if not, must possess an aptitude to learn quickly, as this will form part of your day-to-day)

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