Aerospace Customer Service Representative
As a Military Segment Customer Service Specialist at PPG, you will serve as the primary liaison between aerospace and defense customers, sales teams, production, logistics, quality, and supply chain functions. This role is responsible for managing customer orders, ensuring on-time delivery, maintaining regulatory compliance, and delivering exceptional customer service for military and defense-related programs. The specialist supports operational excellence while ensuring adherence to export control regulations, contractual requirements, and customer expectations.
This is a hybrid role requiring four days per week in our Dallas, Texas office and one day per week working remotely.
Key Responsibilities
Serve as the primary point of contact for military and defense customers
Manage customer expectations regarding order status, lead times, inventory availability, and delivery schedules
Resolve customer inquiries, complaints, and escalations in a timely manner
Enter, review, and manage customer orders within ERP systems
Monitor orders through the entire fulfillment process from receipt to shipment
Coordinate with planning, production, and logistics teams to ensure on-time delivery
Identify and communicate potential supply chain disruptions, delays, or shortages
Review customer documentation requirements and maintain accurate records
Maintain compliance with company policies regarding classified, controlled, and technical information
Qualifications
Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply
High School Diploma or equivalent required, college degree preferred
2+ years of customer service experience required, preferred experience in a business-to-business environment
#LI-HYBRID
How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.