Manager, Enterprise Capital Planning & Operations

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in over 50 countries. Our purpose is to provide the world’s best workplace experience at a competitive cost, for every colleague, at every site, every day. Within GREWE, The Strategy & Analytics Team serves as the central hub for GREWE's end-to-end planning, strategy, analytics, reporting, insights and governance — driving long-range, capital, and workforce planning across the enterprise. 

As Manager, Enterprise Capital Planning & Operations, you will orchestrate the end-to-end capital management process for GREWE—setting the agenda, defining day-to-day operations, facilitating long-range planning, and building the intake, governance, and reporting infrastructure that enables consistent enterprise capital management across all regions and functions. The ideal candidate combines strong program management and operational leadership skills with deep expertise in corporate real estate capital planning. They are equally comfortable building processes, driving governance, influencing stakeholders, and performing detailed financial analysis.

Capital Planning & Strategy

• Own the strategy, development, and execution of GREWE's multi-year capital investment plan in alignment with the Long Range Plan (LRP) and company planning timelines.
• Document, develop, and communicate clear capital planning processes — including intake, approvals, change logs, reporting, etc. Derive insights from portfolio performance and opportunities to prioritize and effectively manage the capital budget.
• Enable a Capital ‘community of practice’ and serve as primary liaison across Design & Construction (D&C), Facility Management, Finance, Controllership, Portfolio & Metro Strategy, Technology/Digital Workplace, and GREWE Leadership.

Process, Tooling & Enablement

• Lead day-to-day capital management process & operations — driving execution, governance, efficiency and consistency across the real estate portfolio.
• Own and evolve the capital tooling ecosystem, ensuring alignment across TM1, IWMS, Oracle, and Fixed Asset reporting platforms. Provide business and subject matter expert support for tooling and technical roadmaps evolution. 
• Lead change management efforts to drive adoption of capital processes, tools, training programs, and governance standards.

Reporting, KPIs & Operational Excellence

• Develop, maintain, and govern the GREWE Capital Project Playbook and end-to-end Capital Process documentation; deliver analytics and reporting across capital investments, depreciation, project budgets, CBA analysis, and project due diligence.
• Standardize processes to improve operational consistency, execution efficiency, and governance compliance; maintain historical capital project data, supporting documentation, and reporting records as the system of record.
• Serve as governance and controls lead for global capital project management — owning SOPs, RACI, process documentation, and compliance activities (PRSA, OREs, etc.).
• Accountable for quarterly KPI reporting, governance reporting, workflow management, and controls management — defining core metrics and performance measurements to track operational and financial effectiveness.

• In partnership with Financial and D&C teams, improve capital forecasting, budgeting utilization, cost-benefit analyses, operational efficiency, reporting consistency, and project governance. 

• 5+ years of experience in or across Capital Planning, Financial Planning & Analysis (FP&A), Corporate Real Estate, Strategic Planning, Program Management, Change Management, Design & Construction, or other related disciplines.
• Proven program management skillset, with the ability to develop and optimize business processes, operating models, drive roadmaps/timelines, manage risks, and deliver results across a complex, matrixed organization.
• Strong financial acumen with expertise in capital planning, budgeting, forecasting, depreciation, cost-benefit analysis, and investment decision-making.
• Advanced analytical and problem-solving capabilities, including financial modeling, scenario planning, forecasting, and data-driven decision-making.
• Exceptional executive communication and storytelling skills, with the ability to synthesize complex information into clear recommendations and actionable insights.
• Demonstrated ability to influence stakeholders across all levels of the organization and build strong partnerships across Finance, Operations, Technology, and business teams.
• Comfortable navigating ambiguity, creating structure from white space, and driving a roadmap of continuous improvement 
• Experience leveraging AI‑enabled tools (e.g., Copilot, ChatGPT, Claude Code) to enhance productivity, insight generation, reporting, and operational efficiency.
• Experience with enterprise planning, financial planning, and project management platforms preferred (e.g., TM1, Oracle, IWMS/TRIRIGA, Power BI, Excel).
• Self-starter with a positive attitude, and a sense of humor!

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.