Medical Records Representative - CarepathRx - Hybrid

The Medical Records Coordinator is responsible for providing comprehensive administrative support to the office. This includes answering and directing phone calls, sorting, and delivering mail, reviewing and processing patient paperwork, and performing various other administrative tasks. The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to manage multiple tasks efficiently.

What you’ll do to make a difference:

• Answer and direct incoming phone calls in a professional and courteous manner.

• Take accurate messages and ensure they are relayed promptly to the appropriate personnel.

• Handle inquiries and provide information to callers, as needed.

• Sort and distribute incoming mail to the appropriate departments and individuals.

• Prepare outgoing mail and ensure it is sent in a timely manner.

• Work with patients to obtain signatures for courier services and deliveries.

• Review and process Assignment of Benefits (AOBs)/patient consents for patient signature ensuring accuracy and completeness.

• Coordinate with relevant departments to ensure all needed signed patient paperwork is handled correctly.

• Maintain all patient records and ensure they are stored securely.

• Provide general administrative support including data entry, filing, and document management.

• Prepare and edit correspondence to include medical records requests from third party entities, reports, and other documents as needed.

• Performs in accordance with system-wide competencies/behaviors.

• Performs other duties as assigned.

What you need to be successful:

• High school diploma or GED required.

• Proven experience as an administrative assistant, medical records coordinator, or in a similar role.

• Experience with phone systems and office equipment.

• Familiarity with patient paperwork, i.e. patient consents and administrative procedures is a plus.

• Knowledge of medical terminology preferred.

• Excellent verbal and written communication skills.

• Strong organizational and time management skills.

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

• Ability to handle sensitive and confidential information with discretion.

• Attention to detail and problem-solving skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.