Vice President, OPS Business Technology Liaison

We’re seeking a future team member for the role of Ops Business Technology Liaison to join our Transfer Agency team. This role is located in Luxembourg

In this role, you’ll make an impact in the following ways:

• Work within an agile pod in Luxembourg Transfer Agency Operations, delivering the operational change required to onboard new Luxembourg Transfer Agency clients.
• Own assigned onboarding workstreams across people, process, data and systems—coordinating delivery with Client Service, Technology, Product, Risk/Controls and external vendors, and escalating issues where needed.
• Design and implement workable operating solutions for each onboarding, including process maps, procedures, controls, MI/KPIs, testing support, and a clear handover into BAU operations.
• Operate effectively in a high-volume environment with multiple onboardings in flight—managing your priorities, dependencies and RAID, and supporting cutover readiness to meet agreed client timelines.
• Support agile delivery by actively participating in ceremonies (planning, stand-ups, reviews, retros), raising blockers early, and driving actions through to completion.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent work experience.
• Experience working in an agile and/or platform operating model environment.
• Strong experience in financial services operations, ideally within Transfer Agency, fund servicing, or related investor services functions.
• Proven ability to lead teams, coordinate across multiple stakeholders, and manage competing priorities in a fast-paced environment.
• Strong organizational skills, with the ability to manage workflows, risks, and deadlines effectively.
• Demonstrated people leadership capability, including coaching, development, and performance management.
• Strong communication and influencing skills, with the ability to engage effectively across operations, technology, and business teams.
• A continuous improvement mindset, with experience identifying opportunities to enhance processes, controls, and service outcomes.