Jr Platform Support Analyst

Back to all rolesJr Platform Support AnalystApplyJob detailsDepartment / UKSpiderRock Platform Services UK Limited - Belfast OfficeFull-time£25,000 GBP - £35,000 GBPAbout SpiderRock Technology Solutions LLCSpiderRock Technology Solutions LLC is the parent company of SpiderRock EXS LLC, SpiderRock Platform Services LLC, SpiderRock Gateway LLC, SpiderRock Platform Services UK Ltd, and SpiderRock EXS B.V. Together, these SpiderRock entities create and deploy some of the most innovative trading and risk management solutions, routing logic, as well as data and analytics services for global derivatives. Clients of SpiderRock are large asset managers, proprietary trading firms, bank trading desks, and other institutional clients located around the world.Join SpiderRock Platform Services UK Ltd's growing Belfast team as a Jr Platform Support Analyst. As a Jr Platform Support Analyst you will provide system, and integration support at the direction of our Head of our Platform Support team. You will be part of a collaborative global team environment where your problem-solving skills will directly impact the reliability and quality of services our clients depend on everyday. This role is full-time, onsite and located in the center downtown Belfast.WHAT YOU WILL DOProvide telephone, chat, and e-mail support using GUI-based or automated remote applications across SpiderRock infrastructure, desk, and data teams.Perform overnight checks on internal and external data pipelines; review QA reports and address errors, retuning files as needed.Prepare client notifications for data and networking issues that may impact daily client start up, escalate issues for the SOD processes on the US desks. Support client onboarding — assist business development with account creation, user configurations, and access provisioning to data and platform servicesTroubleshoot system and client connectivity issues and investigate order routing problems between SpiderRock and execution brokersPerform quality assurance testing of internal trading tools, algorithms, and risk applications; document findingsDraft and update user documentation and create/maintain Jira support tickets with accurate statusEscalate unresolved issues to product development or engineering with clear context and ticket documentationTrain incoming support analysts and contribute to team lead efforts across the support function WHAT SPIDERROCK IS LOOKING FOR4-year degree in Finance, Economics, Mathematics, Computer Science, or related, equivalent professional experiencePrior customer service or client support experience is a plus.Strong ability to prioritize and resolve issues in a timely, efficient manner in a fast-paced, high-pressure environmentExcellent written and verbal communication skills with a professional, collaborative approach to working across teamsExperience with DevOps tools such as Jira and ConfluenceSQL and Python proficiency is a strong plusIndependent self-starter with sharp attention to detail and strong interpersonal skillsAbility to manage multiple concurrent issues with composure and thoroughnessWHAT TO EXPECTHighly competitive pay, benefits, and bonus structureEmployer paid private health insuranceEmployer paid income protection and life assurance coverageWellness benefitsPension plan with employer contribution matchHoliday benefitsTraining and developmentMonthly, Quarterly, and Semi-Annual company sponsored eventsWork with high-caliber and innovative professionalsBusiness travel to our Chicago corporate officeA fun and collaborative global environmentUpload your resume to autofill the applicationUploadFirst name *Last name *Email *Dial codePhone numberLinkedIn profilePlease upload your resume as a PDF file *Click or drag file to uploadSupported file format: .PDF; Maximum file size: 10.49 MB; Maximum file: 1;Untitled sectionDo you require employer-based sponsorship to work in the UK now or in the future? *YesNoWhat site did you use to apply? *Select oneAI disclaimerThis...