Manager, Retail Market Insights

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Manager, Retail Market InsightsFull-timeCareer Site Team: Customer SuccessJob DescriptionAbout This JobNielsenIQ Customer Success is a team to bring value to our customers by providing servicing excellence and industry thought leadership that identify business opportunity and drive growth for our customers, and leveraging modern technology to drive scale and speed to insight.We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielseniq and clients. Our service and delivery is the reason clients will continue to invest in our products and services. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.RESPONSIBILITIESConducts performance reviews for direct reportsResponsible for the training and development of the team. Ensure team members are trained to handle client requirementsEstablish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environmentEnsure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standardsContribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobsConsult with clients regarding general concernsConduct external presentationsSupervise all stages of project management and monitor performanceDrive client satisfaction by providing insights and actionable recommendations during presentationsDevelop strategic understanding of industry trends, competition and opportunities of NielsenResponsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIsResponsible for allocating work based on the current team workload capacity and the skills and aspirations of the teamQualificationsQUALIFICATIONSUniversity degree or equivalent experience5+ years professional work experienceExperience managing peopleStrong Business English knowledge, both verbal and written (and local language if required)Strong communication skillsExperience working in a digital enabled environmentAbility to work within a virtual environmentDemonstrated strong leadership and people management skillsStrong business and financial acumenUnderstanding of growth and brand strategyStrong Project management skillsAdditional Information/LPOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders...