FLEX OSR Senior Rooms Operations Manager

Role responsibilities

The Senior Rooms Operations Manager leads the execution of all operations in the rooms area departments, ensuring high-quality service and compliance with brand standards. They manage staff, coordinate labor scheduling, and strive to improve guest and associate satisfaction.

Requirements

Candidates must have a high school diploma or GED with 4 years of management experience in guest services or a related area, or a 2-year degree with 2 years of management experience. Proficiency in front and back office systems is required, along with experience in both Front Office and Housekeeping leadership.

Key skills

Management, Guest Services, Front Desk, Housekeeping, Customer Service, Team Leadership, Labor Scheduling, Financial Management, Problem Solving, Communication, Training, Performance Management, Compliance, Guest Satisfaction, Operational Excellence, P&L Management

Keywords

Rooms Operations, Guest Services, Front Office, Housekeeping, Labor Scheduling, Guest Satisfaction, Financial Performance, Team Leadership, Training, Compliance, Marriott Bonvoy, Quality Audit, P&L Management, Customer Service, Employee Satisfaction, Operational Standards, Lightspeed, PMS, GXP/Empower, MARSHA, HotSoS, Opera, FOSSE, StayPMS