Staff Technical Account Manager - Research

Staff Technical Account Manager - Research D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com. About the roleD-Wave is seeking a Technical Account Manager (TAM) in Florida to lead technical engagements with research clients and support their exploration of our quantum computing technology. In this client-facing role you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and R&D teams to ensure customer needs are met, and value is delivered, acting as the head of accounts for D-Wave’s advanced computing business. What you'll doDemonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidanceWork with a dedicated team of D-Wave personnel from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots towards strengthening long-term research ecosystemsTranslate and present the D-Wave’s vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizationsConvey customer requirements to internal product and development teams, advocating for client needs Communicate complex technical information clearly and effectively across multiple platforms and audiencesDeliver technical presentations at large events such as conferences, webinars, and seminarsPresent our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events Build and maintain long-term technical relationships with customer teams across the project lifecycle Identify and recommend new projects that can leverage the D-Wave’s solutions Serve as a technical resource on quantum computing, industry trends, and competitive positioning Expect 30%–50% travel to conferences, client meetings, training sessions, and sales eventsAbout YouBachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable post-sales account management experience with clients in large research organizations2+ years of hands-on Python programming experience in an enterprise environment Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is requiredStrong foundation in optimization, algorithms, or applied mathematics Experience with tools and platforms such as GitHub, and REST APIsFamiliarity with quantum computing techniques or operations research highly desiredProven ability to communicate technical content to both technical and non-technical stakeholdersProject management experience is...