This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CPC Processor Customer Support based in United States.
This remote customer support role is focused on ensuring accurate and timely processing of healthcare information requests while delivering a high level of service to internal and external stakeholders.
You will support release of information operations by managing inquiries, resolving issues, and maintaining detailed documentation.
The position offers the opportunity to contribute to a healthcare data environment where accuracy, confidentiality, and compliance are essential.
You will work with healthcare-related processes, technology systems, and cross-functional teams to support efficient information workflows.
The ideal candidate is organized, detail-oriented, and passionate about providing reliable customer experiences.
This role is suited for someone who thrives in a structured environment and values precision, professionalism, and collaboration.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CPC Processor Customer Support based in United States.
This remote customer support role is focused on ensuring accurate and timely processing of healthcare information requests while delivering a high level of service to internal and external stakeholders.
You will support release of information operations by managing inquiries, resolving issues, and maintaining detailed documentation.
The position offers the opportunity to contribute to a healthcare data environment where accuracy, confidentiality, and compliance are essential.
You will work with healthcare-related processes, technology systems, and cross-functional teams to support efficient information workflows.
The ideal candidate is organized, detail-oriented, and passionate about providing reliable customer experiences.
This role is suited for someone who thrives in a structured environment and values precision, professionalism, and collaboration.
Accountabilities:
- Respond to release of information-related calls, emails, and written inquiries promptly, accurately, and professionally.
- Provide excellent customer support by researching, reviewing, resolving, and documenting customer issues and requests.
- Record all interactions, resolutions, and relevant details accurately within internal software systems.
- Coordinate with internal teams and external stakeholders to address requests and ensure service expectations are met.
- Follow established workflows, policies, procedures, and quality standards to maintain consistent operational performance.
- Maintain confidentiality of sensitive healthcare information and comply with privacy and security requirements.
- Monitor productivity and quality metrics while meeting department performance expectations.
- Communicate effectively with colleagues and management regarding issues, escalations, and process improvements.
- Participate in required training sessions, certifications, and employee meetings.
- Support additional operational tasks and responsibilities as assigned.
- High school diploma or equivalent from an accredited institution required.
- Strong verbal and written communication skills with a professional and customer-focused approach.
- Previous experience with multi-line phone systems and customer support environments required.
- Proficiency with Microsoft Office tools, including Excel, and familiarity with digital workplace applications.
- Experience in healthcare, medical records, insurance claims processing, data entry, document review, or related fields is preferred.
- Ability to organize and prioritize multiple tasks while maintaining accuracy and meeting deadlines.
- Strong analytical skills with the ability to review information, identify issues, and determine appropriate solutions.
- Experience working with healthcare privacy standards, including HIPAA requirements, is preferred.
- Ability to successfully complete required release of information certification training within the designated timeframe.
- Comfortable working independently in a remote environment with reliable internet access.
- Must be authorized to work in the United States without sponsorship.
- Competitive hourly compensation ranging from approximately $15 to $18.32 USD per hour, depending on location, experience, and role requirements.
- Remote work flexibility with the requirement of a reliable high-speed internet connection and distraction-free workspace.
- Healthcare benefits and employee support programs.
- Paid time off and other company-provided benefits.
- Opportunities for professional growth and skill development within a healthcare technology environment.
- Access to training and certification programs to strengthen industry knowledge.
- Inclusive workplace culture focused on collaboration, growth, and employee success.
The CPC Processor Customer Support professional will be responsible for managing customer inquiries, processing healthcare information requests, and ensuring operational accuracy while maintaining strict confidentiality standards.
Requirements:
The ideal candidate will bring strong customer service skills, attention to detail, and the ability to manage healthcare information processes accurately in a remote environment.